Deryl Salins

• Managed a portfolio of 40+ enterprise accounts, serving as the primary commercial contact and trusted adviser for strategic
customers.
• Developed account strategies based on customer needs, identifying opportunities to strengthen relationships, increase
wallet share, and deliver business value through consultative recommendations.
• Conducted regular business reviews with senior stakeholders to understand evolving business needs, assess risks, and
identify opportunities for long-term partnership and revenue growth.
• Collaborated closely with Sales, Delivery, and Finance teams to provide customer-focused recommendations and support
commercial opportunities throughout the customer lifecycle.
• Identified customer needs through discovery sessions and business reviews, recommending tailored solutions that
generated over USD 450K in expansion revenue.
• Led commercial proposal development, pricing discussions, and contract negotiations in collaboration with procurement,
finance, and delivery teams.
• Coordinated cross-functional teams across operations, delivery, technical support, and finance to ensure successful
account outcomes and customer retention.
• Maintained accurate CRM records, account plans, and customer activity to support forecasting, relationship management,
and business development initiatives.

Directed lead generation efforts, resulting in a 25%revenue growth targeted on upselling and cross-selling. Achieved
98% customer satisfaction, ensuring timely escalation resolution and consistently delivering high service standards.
Managed compliance, fraud risk, and account verification strategies, leading to a 25% reduction in fraudulent activity.
Introduced proactive strategies that significantly improved customer retention and overall loyalty.

At Accenture, I led a high-performing team of 24 representatives, consistently exceeding operational benchmarks and driving a 98% Customer Satisfaction (CSAT) score. By analyzing daily operational reports and identifying key areas for improvement, I helped achieve an 85% First Call Resolution (FCR) rate, ensuring efficient and effective client support.

Working closely with top-tier clients like Cisco, Uber, and Unilever, I proactively gathered requirements, implemented feedback, and provided regular updates—building strong relationships that led to a 25% increase in repeat business.

Collaboration was at the heart of my role. By working with cross-functional teams, I helped streamline processes and improve team productivity by 20%. Implementing strategic sales initiatives, I empowered my team to exceed client expectations, contributing to a 30% increase in revenue.

Beyond sales and operations, I played a pivotal role in ensuring seamless communication between my team and management, enhancing overall efficiency and client satisfaction. My ability to align operational excellence with business objectives helped strengthen Accenture’s reputation for delivering outstanding client experiences.

• Delivered client health insights with 90% accuracy for major banking and government clients across Australia.
• Conducted structured customer health assessments for 60 corporate and government clients, achieving 90% accuracy
in at-risk identification and strategic recommendations.
• Reduced client implementation friction by 30% through onboarding and adoption programs, ensuring measurable
improvements in solution adoption rates.
• Delivered compliance risk recommendations to senior leadership - adopted in 85% of cases, directly influencing retention
and process optimization outcomes

Managed full-cycle enterprise recruitment for US/Canada clients - 100% offer acceptance rate.

Resolved enterprise escalations and trained 15+ new agents on SLA standards and issue resolution protocols.