Senior Banking Assistant Applications Service Desk
Nations Trust Bank Plc, Sri Lanka
Total years of experience :10 years, 7 Months
June 2013 to up-to-date : Nations Trust Bank, Sri Lanka IT Department - Senior Banking Assistant Applications Service Desk.
Handling system issues
• Provide the service to internal system users when they face obstacles in the IT related field when carrying out their day to day operations .
• Coordinate with the venders and internal customers to update or Modify the existing Bank system
October 2010 to June 2013: Nations Trust Bank, Sri Lanka Central
Operations Department - Senior Banking Assistant Account Processing.
ATM Authorizer
• Authorizer of Personalize ATM cards
• Authorizer of Bulk ATM cards
• To maintain and enhance the operational effectiveness of the Customers
ATM processing unit to ensure efficient delivery of the ATM cards within the given service parameters.
• To support all branches and the Product Development Team to meet their
organizational objectives.
• Maintain high levels of service standard.
• Provide Leadership, develop and motivate staff to create an experienced,
Professional efficient and enthusiastic processing team.
Experience
• Sample checking of applications, to identify the areas to improve in the compliance process and recommend necessary changes to the manager and the senior manager.
• Supervising the Outsource staff & link their tasks with the high
expectations of the department and to build up the unison of the smooth
running of the process.
Electronic Banking Channels Authorizer
• Authorizer of Online Banking
• Authorizer of SMS Banking
• Authorizer of E-statements
• Check the requirement document and process according to bank
regulations
• Identify the issues and operation risks of the process and coordinate with relevant units to mitigate the risk.
• Provide the services within the time line given.
• Handling issues with the Core Banking (flex cube) system.
Operating Instructions Authorizer
• Authorize customer-operating instructions to the Retail system.
• Changing the relationships and do the changes of additional and removal as per the Company Board resolution
Signature Authorizer
• Observe the customer mandates and authorize the image to Retail
System.
• Take the necessary steps to obtained relevant documents for change the
Customer/Company signatures.
Know Your Customer (KYC) Authorizer
• To ensure that the Central Bank regulatory KYC (know your customer)
requirement is met on the mandates which are furnished to the Bank.
Nations Trust Bank, Sri Lanka Central Operations Department - Balance
Confirmations Unit.
• Prepare direct balance confirmation letters and With
Holdings Tax Letters.
• Authorizer of Standing Instructions
• Authorizer of Customer details change requests.
• Prioritize the day's work & provide the good service to internal
customers that given time.
• Prepare and addressing the letters according to Bank regulations.
• Work as a team through Involving for Tax Projects for financial years.
• Coordinate with relevant departments on proper data collection
• Taking immediate action to minimize the risk of the bank by taking
necessary actions against Misinformation & Attempted Frauds.
May 2006 to October 2008: FTC Staff
Nations Trust Bank, Sri Lanka Collections Department - Credit Cards
Recoveries Unit.
• Working as a Tele-calling agent and achieve team target monthly.
• Deliver the details for authority party and keep the confidential of customer details.
• Handle complains with regard to Payments and Transactions.
• Convince the customer proper manner and keep the customer away from the delinquent list.
• Making through cross selling promote the bank products and helping to customer for more convenient.
Nations Trust Bank, Sri Lanka Credit Operations Department - Data
Entry Capturer
• Ensure that all data which is filled in by an external client is fed into the
Banking systems accurately.
• Request Crib reports for Credit facilities.
• General Certificate of Education (Ordinary Level) (1998)