Bayt.com
Desiree Marie Olaivar, chat support representative

Desiree Marie Olaivar

chat support representative

afni philippines

Location
Philippines - Bulacan
Education
High school or equivalent, highschool graduate
Experience
6 years, 9 Months

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Work Experience

Total years of experience :6 years, 9 Months

chat support representative at afni philippines
  • Philippines - Quezon City
  • September 2022 to March 2023

I'm a live chat support agent who assist customers with their phones lines and broadband.

health care assistant at optum
  • Philippines - Quezon City
  • August 2021 to September 2022

I'm a health care assistant who take customers ordered medicine and prescriptions. We are responsible to refill medicines and send prescription to their doctors. Since i was upskilled to an advanced agent, im also responsible to discuss benefits and insurance claim.

customer service assistant at Concentrix - Philippines
  • Philippines - Quezon City
  • November 2020 to November 2021

inbound representative for retetion and telco sales account. providing customer service assistance

claims customer service representative claims csr at wns
  • Philippines - Quezon City
  • November 2019 to November 2020

handled claims services account and chase travel center

customer service expert at alorica
  • Philippines - Quezon City
  • April 2019 to October 2019

handled amazon account providing customer service assistance about order details

customer service expert at techmahindra
  • Philippines - Quezon City
  • September 2018 to March 2019

handled target account providing customer service assistance with order details

brand ambassador at myphone philippines
  • Philippines - Quezon City
  • April 2016 to May 2018

I'm a former brand ambassador for mobile phones. assistance and sales representative

Education

High school or equivalent, highschool graduate
  • at faith christian academy school of novaliches
  • March 2007

Specialties & Skills

Customer Focus
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Customer Surveys
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Customer Support
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Customer Service Skills
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Customer Care
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well verse in microsoft application, team player, multi tasking and can work fast paced environment
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Languages

English
Expert

Training and Certifications

brown and proud academy's masterclass for creative entrepreneurship (Certificate)
Date Attended:
February 2018
BLM messaging product skills training (Certificate)
Date Attended:
October 2022
university of optum rx learning (Certificate)
Date Attended:
September 2021

Hobbies

  • singing is one of my hobbies.
    I won 2nd place in our community when i joined singing competion way back 2006 and it really helps to me to be confident in all ways.