Devadura Mihindu Shashikhan Silva

Meet & Greet customers and provide highly visible and proactive level of customer service. Provide ticket sales, train service information and respond to passengers inquiries. Provide safe, reliable, convenient and comfortable metro journeys to the passengers. Assist the passengers with special accessibility needs. Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premises. Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner

monitors property occupancy and manages routine operations; this involves administering hotel policies fairly and consistently, and completing all related documentation in accordance with the facility's standard operating procedures (SOPs) using the OPERA Version 0.5 system. *Handling Check in and Check out process payments. interacting with both guests and other hotel staff on a daily basis and providing them information by telephone, in written form or in person. handling complaints, settling disputes and resolving grievances and conflicts with customers. maintains a working knowledge of all guest services, promotions and programs, including wake up services, safe deposit boxes, room and property amenities, hotel specific programs

*Promoted & marketed E solution products in Colombo region. *Handled & trained sales team; motivated them to achieve the business objectives. *Met and exceeded all monthly revenue and new business target by the company. *Assisted in local sales activities to enhance and grow companys core business. *Managed and developed a portfolio of prospects and existing customers through building a strong relationship to ensure that customers needs are recognized and met. *Sales forecasting, distribution management & budget handling in the respective region. *Responsible for the development of all required structure of the region i.e., infrastructure, visibility, new market, channel & category. *Established customer agreements and ensured that pricing guidelines are always applied. *Ensured that customers prices are renewed on regular basis. *Exploited all new opportunities from existing and potential customers. *Established territory sales targets in coordination with Regional Sales Manager. *Gained new business and maximized growth of existing account customers. *Developed sales strategies to support company's growth objectives *Responsible for credit control, competition analysis, publicity & promotion of new products. *Handled supply control & dealer service *Get market intelligence report on daily basis to plan sales activities. *Attend customers and manage outdoor staff, see that their problems are solved. *Prepare the account statement of every client on daily basis. *Oversee the clients and look after their trends on regular basis. *Keep a check on the market trends and development. *Verify the disputed matters with the customers. *Actively involved in sales promotional activities; organized events for promotion.

Coordinating and managing foreign exchange trading portfolio in all currencies with the country treasurer. Servicing the needs of all customers by executing orders of foreign exchange products. Providing market commentary, views, and forecasts to treasury sales team, along with markets updates. Managing risk arising from treasury sales team and trading activities. Maximizing Profit and Minimizing risk through; Positioning and Trading within approved limits, policies, and procedures. Maintaining deal recording and P&L on a daily basis. Maintaining close relationships with Hubs, branches, and other Banks in order to support business needs. Keeping up to date with currency fluctuations through both fundamental and technical analysis.

Promoted & marketed E solution products in Colombo region. *Handled & trained sales team; motivated them to achieve the business objectives. *Met and exceeded all monthly revenue and new business target by the company. *Assisted in local sales activities to enhance and grow companys core business. *Managed and developed a portfolio of prospects and existing customers through building a strong relationship to ensure that customers needs are recognized and met. *Sales forecasting, distribution management & budget handling in the respective region. *Responsible for the development of all required structure of the region i.e., infrastructure, visibility, new market, channel & category. *Established customer agreements and ensured that pricing guidelines are always applied. *Ensured that customers prices are renewed on regular basis. *Exploited all new opportunities from existing and potential customers. *Established territory sales targets in coordination with Regional Sales Manager. *Gained new business and maximized growth of existing account customers. *Developed sales strategies to support company's growth objectives *Responsible for credit control, competition analysis, publicity & promotion of new products. *Handled supply control & dealer service *Get market intelligence report on daily basis to plan sales activities. *Attend customers and manage outdoor staff, see that their problems are solved. *Prepare the account statement of every client on daily basis. *Oversee the clients and look after their trends on regular basis. *Keep a check on the market trends and development. *Verify the disputed matters with the customers. *Actively involved in sales promotional activities; organized events for promotion.