Devashish Dey

Business Process Re-Engineering Consultant (Strategy & Quality Management) at Ooredoo - Oman

• Oman - Muscat
• May 2018 to November 2018

• Involved in Process Re-engineering for various processes like Procurement, B2B Fixed & Mobile, GPON/FTTH processes, (to make them LEAN and coach them on Lean methodologies) Roaming partner & Agreement, IT Service partner management, etc. to align with eTOM standard and enhance customer satisfaction, simplify/automate and cost savings to the OpCo.

Business/Operational Excellence Consultant at EBS Business Solutions

• India - Kolkata
• September 2016 to April 2018

• Engaged in developing Business/Operational Excellence model for various organizations/clients of EBS
including Oil & Gas, Power, Manufacturing.
• Eliminate waste and realize cost savings using Lean & Six Sigma Tools & Techniques.
• Business Process Re-engineering.
• Trainer for Process development and improvement using various techniques of Lean Six Sigma/TPM/TQM
with core tools (FMEA, SPC, MSA, FMEA, VSM, DoE etc.)

Process Development Manager at Asiacell Communications PJSC

• Iraq - Sulaymaniyah
• February 2012 to August 2016

• Currently working on Development, Rollout and Implementation of Key backend process for the Telecom service provider.
• Have worked on a special project for the initiation of Mobile Money program to establish the Business Requirement Document (BRD) and finalized the specification with the Mobile Money solution vendor.
• Designed all the backend process flows for Mobile Money launch products and their transactions as per the BRD and the vendor specifications.

Business Process Excellence at UNINOR

• India - Chennai
• April 2010 to January 2012

Head - Business Process Excellence
• Worked on streamlining various critical end to end processes for overall Telecom business and particularly Sales & Distribution. Business Process Reengineering (BPR) to suit the processes for Indian market.
• Project Manager for executing a CSR Project with an NGO named Hand in Hand for expanding rural market and providing employment opportunity to Self Help Group women. Also exploring to extend this project to make it a Rural “Go to Market” strategy by helping the Network rollout & Channel partners for Tamil Nadu Hub.
• Trained in APEC Methodology and working on improvement projects like Modern Trade, Retail Audit (Servicing the Basics), CSR Project with an NGO Hand in Hand etc.
• Process audits for process compliance across the organization.

Deputy General Manager, Head - Business Excellence and Six Sigma Master Black Belt at Bharti Airtel Ltd.

• Other
• April 2006 to August 2009

Manager Quality and Six Sigma Black Belt at HP: Global e: Business Operations (BPO)

• Other
• October 2004 to April 2006

Six Sigma Black Belt and Consultant at OMNEX Inc.

• Other
• October 2002 to October 2004

Sr. Design Engineer Global Engineering at GE Healthcare Systems(GEBEL)

• Other
• July 2000 to September 2002

Sr. Engineer Design and Quality at Asea Brown Boveri Ltd.

• Other
• June 1995 to June 2000