Operations Manager
Abeer Medical Group
مجموع سنوات الخبرة :11 years, 8 أشهر
Management of profit and loss of the business facility.
Oversea entire operations and financial aspects of facility.
Staff and Physician management.
Quality Management and Process improvement, application of lean techniques.
✓ Formulation and execution of Annual Operating Plan of the hospital, supporting in strategic plans and alliances.
✓ Operationalized new clinics at various corporate entities; Bahrain International Airport Clinic as a major project.
✓ Spearheading overall process improvements in the hospital, implementation of new policies & procedures.
✓ Driving cost control measures across the hospital by improving efficiency with lean management techniques.
✓ Improved customer experience and engagement, digitalized feedback system and complaints management.
✓ Successfully implemented and transformed manual processes on digital platform during the Covid19 pandemic.
✓ Spearheading role in Marketing; launching campaigns, building referrals, conversions & business expansion.
✓ Facilitated entire Facility Management System for JCI survey and implemented a system to enhance facility safety plan.
✓ Spearheading role in quality management & JCI preparations, recruitments and digitalization of services.
✓ To oversee all day to day administrative & operational work of medical and non-medical areas of the hospital.
✓ Responsible for P&L support working closely with Unit Head & Finance dept. on cost control measures & process efficiency.
✓ Active involvement with marketing dept. for activities and to improve revenue, conversions & business from referral system.
✓ Executed new initiatives for operational efficiency, process re-engineering, quality improvements & customer satisfaction.
✓ Medical capability building and commissioning of Cath Lab, Blood Bank, Comprehensive Oncology Care Center, Kidney Transplant Unit & outreach clinics.
✓ Instrumental in transitioning and commissioning of new support services such as F&B, Housekeeping & Laundry. Vendor management in terms of all operational need and requirements; monitoring KPI’s & SLA’s.
✓ Instrumental in driving re-accreditation of NABH in 2019; active role in successful implementation and migration of new HMIS software in 2018.
✓ Handled Medico-legal cases of the hospital in liaison with internal & external stakeholders when required.
✓ Facilities management systems of the hospital in close association with Engineering & Maintenance team.
Achievements/Tasks
✓ Improved NPS scores by 15% across departments handled within a span of 1 year; sustained successfully above
benchmark since last 2 years.
✓ Streamlined processes across departments to enhance operational efficiency by 5-7%.
✓ Assigned responsibility as Interim Head Operations for 6 months managing overall Hospital Operations working
closely with Unit Head.
✓ Instrumental in transitioning and commissioning new services & facilities.
✓ Played pivotal role in successful implementation of new HIS software across all departments.
✓ Fostered collaborative relations with vendors to ensure high quality standards and cost efficient services.
✓ Showed flexibility during crises handling additional responsibilities to portfolio yet delivering result oriented
outcomes.
Achievements/Tasks
✓ Successful implementation of NABH standards and achieving certification within 1st Final Assessment.
✓ Implemented process change management in Medical Operations and improved the clinical outcomes in close
coordination with Physicians and Medical Superintendent.
✓ Ensured all clinical indicators had 100% compliance with applicable NABH standards/norms and within Manipal
benchmark.
✓ Awarded winner for Discharge Process Efficiency project at Manipal annual functions
