Director of Rooms
Carlson Rezidor Hotel Group
Total years of experience :13 years, 9 Months
Director of Rooms
Radisson Blu Hotel Amritsar (Managed by Carlson Rezidor Hotel Group) July 2011- Till Date
(186 Rooms, 3 F&B Outlets:- Tavolo Mondo, Wall Of Asia, Proof)
Core Responsibilities:
1. Assist in preparing and controlling the budget of the complete room's division area.
2. Responsibility for coordination, organization and control of all operational tasks as well as the respective delegation and control.
3. Optimization of revenue by sales-promoting activities.
4. Annual confidential reports of the departmental employees, to include promotion and training of the employees as well as of and or disciplinary measures.
5. Working out and constant controlling of all safety relevant measures especially fire cover and behaviour rules in emergencies considering the actual tasks of the administrative bodies and legislation in cooperation with the General Manager as well as the safety specialist.
General Manager
Peppermint Hotel Gurgaon Nov 2010 - May 2011
(46 rooms, F&B Outlets:-eat.etc, Mingsingh)
Core Responsibilities: Maximizing revenues and controlling costs. Develop accurate and aggressive long-and short-range financial objectives consistent with the company's mission statement. Ensuring perfect coordination between all the departments and maintaining the smoothness of operations at all times. Leading team with motivation and productivity. Defining, implementing and maintaining the highest standards of guest service. Ensure talent efficiencies and welfare are managed in the highest order.
Actively manage the financial statement, reviews and critiques performance in a timely fashion. Educate the process to all members of the management team. Closely monitor solicitation and booking activity through the sales reporting process and periodical spot checks. Fully utilize and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action.
Operations Manager
Aloft Chennai, OMR-IT Expressway (Starwood Hotels & Resorts) Feb 2010 - Oct 2010
(129 rooms, F&B Outlets:-dot.yum, Estia, Grab n go, W xyz, the hub)
Core Responsibilities: • Ensuring perfect coordination between all the departments and maintaining the smoothness of operations at all times
• Defining, implementing and maintaining the highest standards of guest service.
• Maximizing revenues and controlling costs.
• Leading team with motivation and productivity
• Ensure talent efficiencies and welfare are managed in the highest order
• Create a Team ethic whereby you are leading by example
• Actively manage the financial statement, reviews and critiques performance in a timely fashion. Educate the process to all members of the management team.
• Closely monitor solicitation and booking activity through the sales reporting process and periodical spot checks.
• Fully utilize and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action.
• Ensure good safety practices of employees and guests assisting in the maintenance of proper emergency and security procedures.
• Develop accurate and aggressive long-and short-range financial objectives consistent with the company's mission statement.
Front Office Manager
LE ROYAL MERIDIEN CHENNAI (Managed by Starwood Hotels & Resorts) Jan 2008 - Jan 2010
(240 rooms, F&B Outlets: 6)
Core Responsibilities: Major Responsibility to achieve the GSI goals, SPG enrollments goals, Rooms budget and training on Le Meridien Brand standard with new arrival experience as champion of the hotel. Hiring, training, supervision and discipline of all front office and guest handling staff, establishing and consistently enforcing rules and regulations regarding staff, supporting company policies and management decision.
Front Office Manager/ Brand Champion
The Westin Dhaka (Managed by Starwood Hotels & Resorts) Nov 2006 - Dec 2007
(235 rooms, F&B Outlets: 6)
Core Responsibilities: Responsible for hiring, training, supervision and discipline of all front office and guest handling staff, establishing and consistently enforcing rules and regulations regarding staff, supporting company policies and management decision, interpreting and disseminating this information to the staff, management of inventories, ensure all departments under front office complete day and month end duties, filing old backups, activity reports, housekeeping reports, work orders and advance deposits.
Front Office Manager
Radisson Water Garden Hotel Dhaka Jun 2006 - Oct 2006
(204 rooms, F&B Outlets: 4)
Core Responsibilities: Direct and control the activities of front office, reservations and guest activities, prepare all necessary forecasts, work in conjunction and cooperation with sales, reservations and front office to maximize occupancy, rate and revenue, develop relationship with clients, return guests, group contacts to provide maximum personalized guest service, monitor and analyze the pay roll, play supervisory role in any hotel emergency or safety situation.
Front Office Executive/Lobby Manager
Radisson Hotel New Delhi Dec 2003 - May 2006
(256 rooms, F&B Outlets: 5)
Core Responsibilities: Responsible for all duties of front desk operations including staff training, inter-department communications and staff scheduling, Also responsible for night audits for the front desk operation during the overnight shift. Responsibilities included registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
Guest Service Associate (Shift in Charge) Feb 03 - Nov 03
Marriott Welcome Hotel New Delhi
(220 rooms, F&B Outlets: 4)
Core Responsibilities: Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Worked in a fast paced environment with new challenges daily. Conducted guest registration, making and modifying reservations, hotel operator, and concierge duties.
Front Office Executive (Shift in Charge)
The Bristol Hotel Gurgaon Oct 01 - Jan 03
(101 rooms, F&B Outlets: 4)
Core Responsibilities: Responsible for performing check in and check out activities in the front desk, interact with guests in the lobby and respond to their requests and needs by coordinating with the related department. Handled guest complains with a positive and upbeat personality. Assisted the manager with administration, day end report generation and problem resolving in order to effectively deal with internal and external customers.
Multiskilled Hospitality Assistant
Jaypee Palace Agra Oct 99 - Sep 01
(350 rooms, F&B Outlets: 5)
Core Responsibilities: Responsible for performing multi-task, including attending guest requests and ensured a seamless service at the front office and guest rooms. Interacted with guests for recognizing their comments and suggestions to provide a highly personal and renewing guest experience.
• 3 years higher Diploma in Hospitality Management in Hotel Catering and Tourism 1996 - 1999 Graduate School of Business Administration, Ghaziabad (Affiliated to American Hotel & Motel Association)