Multi Unit Manager (Restaurant)
Tim Hortons - Apparel Group - United Arab Emirates
Total years of experience :6 years, 11 Months
● Responsible for managing overall operations, planning budgets, cost control and P&L for area stores.
● Managing a team of competent store managers, training, performance reviews, KPIs and mentoring.
● Responsible for budgeted sales & ebitda achievement and audit scores during international audit.
● Making sales & marketing plans for individual stores and implementing it.
● Responsible for hunting new business opportunities i.e. events, business tie ups etc.
● Reporting directly to the Operations Manager on business performance, KPIs and P&L
● Responsible for smooth launch of products and its sales in area stores
Achievements
• Food cost was reduced by 4% for the whole area and waste was brought down to 1.5% from 3%.
• Area achieved EBITDA for the complete year, Customer Feedback is maintained positive above 90%
• Three stores scored Gold (above 90%) during International Brand Standard & Food Safety Audits
• Developed number of managers and supervisors in area stores and reduced staff turnover.
• Successfully opened new stores in the area
● Responsible for managing overall operations, planning budgets, cost control and P&L for area stores.
● Managing a team of competent store managers, training, performance reviews, KPIs and mentoring.
● Responsible for budgeted sales & ebitda achievement and audit scores during international audit.
● Making sales & marketing plans for individual stores and implementing it.
● Responsible for hunting new business opportunities i.e. events, business tie ups etc.
● Reporting directly to the Operations Manager on business performance, KPIs and P&L
● Responsible for smooth launch of products and its sales in area stores
Achievements
• Food cost was reduced by 4% for the whole area and waste was brought down to 1.5% from 3%.
• Area achieved EBITDA for the complete year, Customer Feedback is maintained positive above 90%
• Three stores scored Gold (above 90%) during International Brand Standard & Food Safety Audits
• Developed number of managers and supervisors in area stores and reduced staff turnover.
• Successfully opened new stores in the area
● Responsible for managing a complete store with a team consist of 85 members
● Responsible for People Management, P&L, Food Safety, Health & Safety, Inventory, Brand Audits
● Managed recruitment, training & development, schedule, performance review
● Set store sales, KPIs and individual managers’ targets and motivate them to achieve
Achievements
• Awarded as Business Manager of the Quarter twice in a year for business performance
• Worked on Utility cost and controlled it by 0.5% reviewing comparison chart daily
• Labour Cost for the store was brought down to 18% and maintained
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