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تم إلغاء حظر المستخدم بنجاح
Lonah Sitati, Digital Sales Specialist- Social Media

Lonah Sitati

Digital Sales Specialist- Social Media·Sun King

كينيا

بكالوريوس, Science-Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 8 سنوات, 8 أشهر

Digital Sales Specialist- Social Media

ديسمبر 2025 - حتى الآن

Sun King

Nairobi، كينيا •عن بُعد

ديسمبر 2025 - حتى الآن

• Aligning with performance expectations of other teams and my team at large.
Participating in another line of business to be versatile with the company
expectations.
• Ability to deal with demanding customers and escalations
• Managed customer escalations which ultimately resulted in a favorable customer
satisfaction rating.
• Brand Advocacy, Represent Sun Kings mission and values in all online
interactions.
• Customer Engagement & Support, Monitor and actively respond to customer
inquiries, comments, and messages across platforms like Facebook, Twitter,
Instagram, TikTok, LinkedIn, and emerging social media channels.
مجال الشركة:
الطاقة والموارد المتجددة

Digital Sales & Social Media Specialist

ديسمبر 2025 - حتى الآن

Sun King

Nairobi، كينيا •عن بُعد

ديسمبر 2025 - حتى الآن

Managed customer engagement across multiple social media platforms including Facebook, LinkedIn, Instagram,
TikTok, and Twitter. Resolved customer inquiries and escalations while maintaining high service standards.
Collaborated with internal teams to support operational flexibility and customer satisfaction initiatives.
مجال الشركة:
الطاقة والموارد المتجددة

Digital Sales Specialist

ديسمبر 2025 - حتى الآن

Sun King

Nairobi، كينيا •عن بُعد

ديسمبر 2025 - حتى الآن

• Managed customer engagement and support across Facebook, Instagram, TikTok, LinkedIn, and other digital
channels.
• Resolved customer escalations effectively, contributing to positive customer satisfaction outcomes.
• Represented company brand values through professional online interactions and communication.
• Collaborated with cross-functional teams to support organizational goals and improve customer experience.
مجال الشركة:
الطاقة والموارد المتجددة

Volunteer-customer service

ديسمبر 2024 - حتى الآن

Clean Cook Department Sunking

Nairobi، كينيا

ديسمبر 2024 - حتى الآن

• Analyzing and drawing conclusions of my KPIs performance for gradual and steady
improvement of performance.
مجال الشركة:
الطاقة والموارد المتجددة

Freelancer Software Developer

مارس 2023 - حتى الآن

Appen and Invisible AI

نيويورك، الولايات المتحدة

مارس 2023 - حتى الآن

Tasks & Responsibilities
• Write clean, efficient, and maintainable code in languages such as Python, Java, and C++.
• Integrated AI solutions with existing systems and APIs, ensuring interoperability and data flow.
• Utilized version control systems like Git for code management and collaboration.
• Collected, processed, and analysed large datasets to train and validate AI models.
• Implemented data preprocessing techniques to enhance model performance and accuracy.
• Fine-tuned and optimized AI algorithms for performance and accuracy in various applications.
• Integrated AI models into software applications and services, ensuring seamless functionality.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Digital Sales Specialist- Social Media

مارس 2021 - حتى الآن

Sun King

Nairobi، كينيا •عن بُعد

مارس 2021 - حتى الآن

•Aligning with performance expectations of other teams and my team at large.
•Participating in another line of business to be versatile with the company
expectations.
• Ability to deal with demanding customers and escalations
• Managed customer escalations which ultimately resulted in a favorable customer
satisfaction rating.
• Brand Advocacy, Represent Sun King’s mission and values in all online
interactions.
• Customer Engagement & Support, Monitor and actively respond to customer
inquiries, comments, and messages across platforms like Facebook, Twitter,
Instagram, TikTok, LinkedIn, and emerging social media channel
مجال الشركة:
الطاقة والموارد المتجددة
الدور الوظيفي:
المبيعات

Customer service Executive

يناير 2021 - حتى الآن

SunKing

Nairobi، كينيا

يناير 2021 - حتى الآن

Solar business company
مجال الشركة:
الطاقة والموارد المتجددة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Founder

نوفمبر 2019 - حتى الآن

TechGal Champ

Nairobi، كينيا

نوفمبر 2019 - حتى الآن

Tasks & Responsibilities
• To enable potential clients, have websites that can enable them to run businesses effectively.
• TechGal Champ designs websites, debug websites, deploy the sites and manage social media accounts
• Soft skills management for our clients.
• Managing social media accounts Navigating and deploying websites.
• Collaborated with stakeholders to gather and analyze detailed requirements for AI based projects.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Volunteer-customer service

ديسمبر 2024 - ديسمبر 2025

Clean Cook (Sun king)

Nairobi، كينيا •عن بُعد

ديسمبر 2024 - ديسمبر 2025

• Providing product and service information to potential customers and resolving
their issues.
• Aligning with performance expectations of other teams and my team at large.
• Participating in another line of business to be versatile with the company
expectations.
• Analyzing and drawing conclusions of my KPIs performance for gradual and steady
improvement of my performance.
مجال الشركة:
الطاقة والموارد المتجددة

Customer Service Volunteer

ديسمبر 2024 - ديسمبر 2025

Sun King

Nairobi، كينيا •عن بُعد

ديسمبر 2024 - ديسمبر 2025

Provided customer support and product guidance to prospective and existing customers. Resolved service-related
issues through phone and digital communication channels. Monitored KPI performance metrics to improve service
delivery.
مجال الشركة:
الطاقة والموارد المتجددة

Volunteer – Customer Service

ديسمبر 2024 - ديسمبر 2025

Clean Cook (Sun King)

Nairobi، كينيا •عن بُعد

ديسمبر 2024 - ديسمبر 2025

• Provided customer support and product information to prospective customers.
• Analyzed KPI performance metrics to improve service delivery and operational performance.
• Supported multiple business functions to improve adaptability and teamwork.
مجال الشركة:
الطاقة والموارد المتجددة

Customer Service Executive

مارس 2021 - نوفمبر 2024

Sun King

Nairobi، كينيا •عن بُعد

مارس 2021 - نوفمبر 2024

• Handled inbound customer inquiries and verified customer details according to organizational standards.
• Resolved customer issues efficiently while maintaining strong communication and service quality.
• Worked collaboratively with team members to meet customer support KPIs and performance expectations.
مجال الشركة:
الطاقة والموارد المتجددة

Customer service Executive

يناير 2021 - نوفمبر 2024

Sun King

Nairobi، كينيا •عن بُعد

يناير 2021 - نوفمبر 2024

• Handling prospective calls and ensuring the customer details meets the
expectations of the Organization.
• Providing product and service information to potential customers and resolving
their issues.
• Aligning with performance expectations of other teams and my team at large.
• Participating in another line of business to be versatile with the company
expectation
مجال الشركة:
الطاقة والموارد المتجددة

Intern

يناير 2018 - يناير 2020

Technology Associate

Nairobi، كينيا

يناير 2018 - يناير 2020

Installed, updated, and maintained software and computer systems. Conducted hardware servicing, troubleshooting,
and technical reporting tasks.
مجال الشركة:
الخدمات الفنية والتركيب

IT Intern

يناير 2018 - يناير 2020

Technology Associate

Nairobi، كينيا

يناير 2018 - يناير 2020

• Installed and updated computer software and maintained computer hardware systems.
• Performed data entry, analysis, and reporting tasks.
• Serviced printers and replaced hardware spare parts as needed.
مجال الشركة:
الخدمات الفنية والتركيب

Team Leader

يناير 2019 - نوفمبر 2019

safaricom

Nairobi، كينيا

يناير 2019 - نوفمبر 2019

Tasks & Responsibilities
• Inbound Team Leader logistics Department (at Masoko)
• Designed Key Performance Indicates (KPIs) metric
مجال الشركة:
الاتصالات والشبكات

Team Leader

يناير 2019 - نوفمبر 2019

Safaricom PLC

Nairobi، كينيا

يناير 2019 - نوفمبر 2019

• Inbound Team Leader logistics Department (at Masoko).
• Designed Key Performance Indicates (KPIs) metric.
• Set the goals for the team.
• Reviewed the KPIs and the goals.
• Receiving Dropship items.
• Ensured items are of high quality and exact quantity as ordered by clients.
• Developed reports daily, weekly, monthly, quarterly and annually reviewing
business.
مجال الشركة:
الاتصالات والشبكات

Team Leader – Logistics Department

يناير 2019 - نوفمبر 2019

Safaricom PLC

Nairobi، كينيا

يناير 2019 - نوفمبر 2019

Supervised inbound logistics operations and coordinated daily team activities. Developed and monitored KPIs,
verified inventory quality, and prepared operational reports.
مجال الشركة:
الاتصالات والشبكات

Team Leader

يناير 2019 - نوفمبر 2019

Safaricom PLC (Masoko Logistics Department)

Nairobi، كينيا

يناير 2019 - نوفمبر 2019

• Led inbound logistics operations and coordinated team activities within the department.
• Developed and reviewed KPI metrics and team goals to improve operational performance.
• Prepared daily, weekly, monthly, and annual business performance reports.
مجال الشركة:
الإنترنت والتجارة الإلكترونية

Part-time Technology Associate

مايو 2018 - أغسطس 2018

Technology Associates Limilited

Nairobi، كينيا

مايو 2018 - أغسطس 2018

مجال الشركة:
خدمات تكنولوجيا المعلومات

Information Technology Specialist Intern

أبريل 2018 - أغسطس 2018

Technology Associate Limited

Nairobi، كينيا

أبريل 2018 - أغسطس 2018

• Servicing computers, installing and updated software.
• Data entry, analysis and drafting recommendations.
• Servicing and cleaning computer hardware.
• Replacing copier and printers spare parts.
• Coordinating and colleting field reports.
مجال الشركة:
الخدمات الفنية والتركيب

Volunteer

فبراير 2018 - مارس 2018

New Life Home

Nairobi، كينيا

فبراير 2018 - مارس 2018

• Playing with toddlers, feeding them, folding their clothes during my break from
school.
• Assisting to put the children to sleep.
• Reading story books and engaging them in activities like coloring.
مجال الشركة:
خدمات الرعاية الصحية الأخرى

Data Entry clerk

نوفمبر 2015 - ديسمبر 2015

Malava Medical camp

Kakamega، كينيا

نوفمبر 2015 - ديسمبر 2015

Tasks & Responsibilities
• Data entry and record keeping for patients
• Analyzing and drawing conclusion from the reports
مجال الشركة:
التعليم المهني

التعليم

Riara University

يوليو 2021

يوليو 2021

بكالوريوس، Science-Computer Science

كينيا

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Computer Science

Riara University

يناير 2021

يناير 2021

بكالوريوس، Computer Science

كينيا

Skills

Customer Support
Expert
Customer Support
Expert
Software Engineering
Expert
Software Engineering
Expert
Cyber Security
Expert
Cyber Security
Expert
INTEROPERABILITY
Expert
INTEROPERABILITY
Expert
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
JOB DESCRIPTIONS
Intermediate
JOB DESCRIPTIONS
Intermediate
INSTALLATION
Intermediate
INSTALLATION
Intermediate
LANGUAGE MODEL
Intermediate
LANGUAGE MODEL
Intermediate
CHATGPT
Intermediate
CHATGPT
Intermediate
C (PROGRAMMING LANGUAGE)
Intermediate
C (PROGRAMMING LANGUAGE)
Intermediate
MANAGEMENT
Beginner
MANAGEMENT
Beginner
ALGORITHMS
Intermediate
ALGORITHMS
Intermediate
CONTROL SYSTEMS
Expert
CONTROL SYSTEMS
Expert
JAVA (PROGRAMMING LANGUAGE)
Expert
JAVA (PROGRAMMING LANGUAGE)
Expert
DATA PREPROCESSING
Expert
DATA PREPROCESSING
Expert
PYTHON (PROGRAMMING LANGUAGE)
Expert
PYTHON (PROGRAMMING LANGUAGE)
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
VERSION CONTROL
Expert
VERSION CONTROL
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOOTSUITE SOCIAL MEDIA MANAGEMENT SOFTWARE
Intermediate
HOOTSUITE SOCIAL MEDIA MANAGEMENT SOFTWARE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ZENDESK
Intermediate
ZENDESK
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DIGITAL SALES
Intermediate
DIGITAL SALES
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
linkedin.com/in/lonah-sitati-a7b524152/

اللغات

الانجليزية

متمرّس

السواحيلية

متمرّس

التدريب و الشهادات

الشهادات
Introduction to Cyber Security
Cyber Threat Management
Cybersecurity Professional Certificate – Coursera
Introduction to Cybersecurity
Google Cybersecurity Professional Certificate
Cyber Threat Management
NETCAD Introduction to Cyber Security Course
Coursera-Google cyber security professional certificate
NETCAD-Cyber Threat Management
Online certificate of participation
NETCAD Introduction to Cyber Security Course
Coursera-Google cyber security professional certificate
NETCAD-Cyber Threat Management
التدريب
Cyber secuirty
CISCO
Jul 2023

الهوايات والاهتمامات

Engineering
Cybersecurity
IT engineer
coding, reading writing, customer service, cyber security, software engineering

Bachelor of Computer Science degree.