Corporate Travel Consultant
Kanoo Travel - United Arab Emirates
مجموع سنوات الخبرة :11 years, 5 أشهر
Monitor all corporate bookings, receive and
action all reservations received from corporate and walk in Passengers.Pre & Post Flight
checks (Queues) / Seat / Meal Request
➢ Handling of Ticketing request as validation/
revalidation / re-issue / Transmission of
PTA(Prepaid Ticket Advise) and issuing of PTA
received from corporate & walk in passengers
➢ Ensuring Accurate fare quotes and reporting
CURRICULUM VITAEany clarifying any discrepancies with
respective GDS / Airlines follow Fares and
Taxes. Ensure coordination with concerned
department such as Meet & Assist or Forex
etc. Assist other Travel Consultants with
Ticketing & Accounting procedures including
methods of minimizing debit advices.
➢ Ensuring all Documents Cash/Exchange Vouchers/
Tickets Reissued/Others Coupons are Reported
timely. Liaise with Accounts Dept. regarding
refund authorities / reissue authority etc.
➢ Maintain regular interaction with all agents
with additional care toward major business
generators. Attend telephone calls immediately
incase pre occupied to advice callers will
get back and ensure that is done.
➢ Promote all Airline related products such as
Frequent Flyer Program are promoted to
Passengers, Corporate Houses.
➢ Maintain maximum retention use corporate deal
with codes wherever applicable.Ensure updated
information of all product knowledge on a
regular basis.
➢ Attend to complaints and suggestions liaising
with respective departments Quality/Sales
etc.
➢ Responsible to maintain Agency & Brand image.
➢ Telesales & coordinate all client requirements
with respect to Airline & service provider,
Sales and Operations.
➢ Ensure Service Excellence to win Customer
Satisfaction & Brand Loyalty.
➢ Liaise with Sales and agent for Corporate
Business leads/Corporate Deals/Corporate Joint
Promotions.
➢ Ensure optimum utilization of all available
resources, Office Discipline and adherence
to company policies, procedures, integrity
and work ethics are maintained at all times.
Securing sales and maximize revenue with proper and accurate knowledge of the company products and standards
•Knowledge of the GDS to complete customer queries, quote fares and tariff, booking restrictions and travel formalities the customer needs like passport, visa and other necessary documents required to avoid travel disruptions and to provide customer the highest standard of service satisfaction.
•Responsible for providing proper answers to customer queries through phone, emails or according to the company's communication standard.
•Assisting customer to solve problems they encounter and taking ownership to provide maximum customer satisfaction and build customer trust and maintain their loyalty.
•Daily sales reporting, other airlines formalities like UM handlings, medical cases, AVIH cases, and other duties as required by the customer.
•To promote the company generally, its product, to maintain office standard ambiance by displaying company brochures and product advertisement to gain more revenue.
Reservation and Ticketing through Singapore airlines Reservation System
•Handling telephone inquiries with Singapore airlines standard telephone answering procedure
•UM Handling
•Pre-Flight Check
•SPML handling
•Dealt with e-mail inquiries, filter and use initiative to deal with routine queries wherever possible.
•Basic hotel reservation (STPC, BSSH, SSH)
•Cash and Cheques Handling
•Daily Sales Report Preparation
Knowledge of AMADEUS and SABRE system
•To be knowledgeable of the airline industry system codes (ex. airline codes, city codes, country codes)
•To attend calls and inquiries related to the travel industry
•To make airline flight reservations (Following correct airline reservation procedures)
•To follow-up flight reservations regularly (to advised passenger of the ticket time limit).
•To be aware of the company’s standard internal call procedures
•To provide correct information to guests (ex. Flight details, schedules, fares and any other information necessary for the passenger)
•To do ONLINE RESERVATION SYSTEM for guests
•To promote the company generally
•To carry out any other duties as required
Educational Attainment: Graduated with the degree of:: • Bachelor of Arts in Philosophy
in