Channel/Client Onboarding Specialist
First Abu Dhabi Bank
Total des années d'expérience :17 years, 7 Mois
• Assist clients in understanding the benefits of migrating manual transaction to online/digital channels.
• Validate completeness of documentation submitted by clients. • Setup clients on channels such as iBanking, FabOnline, Remote Cheque Printing, Remote Cheque Deposit, Mobile App, etc. including user access and permissions.
• Register MOL and Non MOL payroll through WPS NEST portal including the pricing.
• Send user credentials and tokens to clients.
• Responsible for conducting high level maintenance and post customer call work, with regards to things such as security, credential maintenance, addition of products, etc. • Close liaison with GTB Advisory, Corporate Client Services, Relationship Managers, IT desk and other relevant stakeholders in the implementation process. • Ensure 100% adherence to compliance rules and support all audit protocols as appropriate.
• Providing exemplary service to the Corporate Banking customers by acting as the key point of contact for enquiries and requests received through email, telephone or personal interaction
• Liaise with the respective Relationship Manager for all Business Banking complaints to ensure the appropriate preventive action is implemented
• Review all allocated complaints on CRM and update frequently to ensure effective tracking of complaints until resolution
• Minimized operations risks for the Bank by ensuring all transactions that are processed comply fully with underlying customer or internal instructions
• Ensured efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs
• Performed daily reconciliations of completed transactions and follow-ups on outstanding
• Ensured confidentiality when dealing with clients’ information and other financial institution data
• Promotes and pertains company products and services to satisfy customer’s financial needs and goals
• Dealing tactfully and efficiently with demanding customers
• Ensured all problems, complaints, queries are handled quickly, efficiently and tactfully
• Handling inward and outward remittances
• Process financial transactions such as deposits, payments, processing wire transfers, and various drafts
• Reviews compliance of remittance and foreign currency buying and selling transactions with AML norms
• Adhering to all bank security, audit, and compliance requirements
• Purchase and sale of foreign currencies
• Identifying damaged, mutilated, altered and counterfeit money
• Maintains and balance a cash drawer daily.
• Performs other related function that may be assigned from time to time including but not limited to administrative and office works
Awards Received
October 2011 Best in Customer Service
(Oud Metha Branch)
April 2013 Best Employee
(Naif Branch)
February 2014 Best Employee
(Naif Branch)
•Received and count working cash at the beginning of the shift
•Handling inward and outward remittances (eg. TELEX transfer, Demand Draft, Western Union, Express Money, Associate Branch Transfer, Flash Transfer, VISA money transfer) worldwide abiding to the AML laws.
•Purchased and sale of foreign currencies
•Processing allied products ( eg. National Bonds, FGB First Savings)
•Accepting bill payment (eg. Credit Card/Loan Payment, TV Network Subscription, Telephone payment, Water and Electricity, Air Ticket Payment, Insurance Payment, etc.)
•Disbursing Smart Pay salaries (WPS)to the corporate customers.
•Initiate and open an account for Philippine Corridor.
•Physically verifying and tallying the cash at the end of the day.
•Handles incoming calls or inquiries from prospective customers.
•Assists customers effectively by solving customer’s complaint.
•Offers new products/other services that might help and satisfy the customers.
•Tactfully handles confrontational or stressful interactions with the customers.
Trader (FOREX)
Money Movers, Inc. (Philippine Business Bank)
Makati City, Philippines
April 2008 - February 2011
• Monitors the movement of dollars and other currencies in the market thru Reuters and Bloomberg
• Analyzing data, making quick fire decisions, and finalizing trades online or over the phone.
• Responsible for the rates given to clients
• Prepares daily report on forex transaction
• Check dollar transaction per passbook entry
• Performs other duties and responsibilities from time to time including but limited to administrative and office works
Treasury Assistant
Super Shopping Market Inc.
Valenzuela, Philippines
September 2005- April 2008
• Responsible for treasury's clerical relative to sale and other collections, items left by customer.
• Acts as custodian of specific treasury funds such as petty cash fund, loose change fund and handles its corresponding replenishment; rental payments, miscellaneous receipt, ILC etc
• Performs partial pick-ups and final surrender of cash by cashiers at the end of day.
• Handles the issuance of official receipt and provisional receipt and its deposit.
• Performs other related function that may be assigned from time to time including but not limited to administrative and office works
On the Job Training
Philippine National Bank
Valenzuela, Philippines
December 2004- February 2005
• Act as New Account Clerk
• Releasing of remittances
• Making a list of specimen signature card
• Filing and sorting of business papers
•Best in Thesis: " An In-depth Study of Bank Mergers"
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.