Senior Officer
Dubai Silicon Oasis Authority
Total years of experience :20 years, 7 Months
Government Services / Client Services for Business Set up
o Handles all Government Services related processes and coordinate with other departments within DSOA.
o Assist DTEC clients on new applications, cancellations and renewals of visas, company establishment cards, letters and certificates, NOCs, labor cards and many more.
o Prepare Lease/Board Resolution/Authorized Signatory List for customer’s signature in terms of company set up in DTEC
o Process registration and provide support to clients regarding business set up in DTEC re.
o Ensure all approvals are obtained such as CEA, CID and Trade Name Reservation.
o Prepare reports to Management in relation to statuses, figures and various data.
o Follow up on client payments and liabilities towards DSOA.
o Point of contact for DTEC clients regarding residence visa and company establishment card applications.
o Assist during events in DTEC or outside DTEC
o ADHOC support to the Manager and other team members.
o Finance Accounts Payable duties
Accounts Administration
o Invoicing o Raising of invoices on the accounting system as per signed agreements o Production of receipts when payments are made for above mentioned invoices. o Control of the debt collection process - including production of up to date debtors listings, chaser emails in accordance with the debt collection timetable and follow up phone calls for outstanding debt o Expenditure o Entering invoices in the Accounting software o Payment of expenditure before the due date o Ensure that for all payments appropriate authorization has been obtained o Maintain general ledger accounts by reconciling accounts receivable detail and control accounts; adjusting entries for amortizations prepaid; analyzing and reconciling accounts payable ledgers; preparing fixed asset depreciation and accruals o Petty Cash o Control the petty cash and keep a log of all the petty cash expenditure o ADHOC support to the Chief Financial Officer and other team members.
Office Administration
o Filing of all Sales contracts and uploading them onto the central database o Day to day office maintenance o Serves as the go-to for office related and administrative inquiries o Tracks office supply inventory and approves supply orders o Supervise and guide reception staff o Renewals : Ensuring that office renewals are made in a timely and accurate fashion including but not limited to:
o Trade license o Insurance policy o Health policy o Co. documentation
o HR : Supporting the HR Department in Karachi with UAE assistance in areas such as:
o Staff contracts o Issuance and cancellation of staff visa’s and labour cards o New joiner and leaver documentation o Leave management
o Collecting information to identify potential clients and cold calling, arranging meetings and visiting prospective clients.
o Maintain contact with existing clients and up selling new web communication methods.
o Assist in coordinating web development, SEO, Social Media and ongoing Retainer projects with existing clients.
o Achievement of sales targets.
o Assist in generation of proposals and presentations.
o Ensuring client database is kept up to date.
o Working on and pursuing opportunities with many different top-tier companies throughout the UAE and GCC, selling SEO/SEM/PPC strategies and web/Mobile development and ecommerce development that are perfectly aligned to the client’s online marketing goals and performance metrics.
o Manage the office in a day to day operation.
o Process new hires DMCC FREEZONE Visa, company Trade Licenses etc.
o Assist Finance Director record cash flows, banking and accounts management (Quickbook software), audit, payables and receivables, bank statements, receipt vouchers, deposit slips and more
o Administer back office support towards assigned category group.
o Prepares monthly forecast along with the category manager.
o Responsible in achieving monthly targets as forecasted every beginning of the month.
o Liaise between area in-charge and sales administration to ensure procured stock are properly invoiced.
o Procure stocks based on Sales forecast to service the region.
o Maintain healthy inventory and take corrective actions, whenever neccessary .
o Maintain and monitor sales forecast for the entire region of Middle East and Africa.
o Monitor and analyze sell in and sell through data in key markets.
o Work closely with each area marketing team for better and healthy stock control.
o Coordinate with factory / SEAP on stock shipment related issue.
o Liase regularly with business partners on issue pertaining to availability/sales of products and appropriate dislplay for the same.
o Maintain healthy GP for the product assigned.
o Involves in Pricing (Budget, Forecast) management and action plan
o Budget coordination with Marketing and Sales Area
o Profit and Loss, Marginal Profit/Contribution Profit management
Responsible for creating sales and product dominance in the assisgned area.
Conducts sales to achieve sales quota, attend to clients at the showroom and prepare sales reports for administrative purposes.
Supporting floor operations by sharing project knowledge, teaching skills, and providing feedback as appropriate, to maximize the performance of the team and the project overall.
Overseeing the work of the entire operations and improving program performance through coaching, mentoring and performance appraisals of leaders.
Work with Team Supervisors to identify opportunities for improvement in work, efficiency, productivity
Managing the flow of operations for a particular client program.
Ensure all targets are met by monitoring client service level measures in real time.
Leads a team of team leaders to ensure that all training and development needs of the operation staff are met.
Provides front line leadership to CSPs ensuring high delivery of quality service through proper communication, training, coaching, and support of the CSP.
o Accountable for CSP retention by providing SITEL best practices to select and retain CSPs in their team.
o Utilizes the SITEL Management System to ensure client and Company Key Performance
Indicators, service goals, production metrics and other expectation of Clients and SITEL are
met with optimal quality and service.
o Promotes professional and personal development of individual team members and administering timely and appropriate performance evaluation, training and coaching interventions, and career opportunity programs.
o Prepares regular reports on accomplishments of key indicators and variances, in accordance with SMS, and provides one-on-one to CSPs.
o Ensures cost controls are in place and working and makes recommendations for improvements against plan.
o Takes proactive steps to manage CSP attendance in accordance to company goals, and makes recommendations to management accordingly.
o Specified implementation of standards and methods on Performance Improvement Plan to develop low performing CSP's.
o Extensive training in seminars for Call Center Management and Operational awareness.
o Unique combination of expertise in Outbound Operations, Sales and Dialer Management.