fcy cashire
AL Ansari Exchange
Total years of experience :10 years, 4 Months
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal
money orders, issuing traveler's checks and exchanging foreign currency
perform services for customers such as ordering bank cards and checks
record all transactions promptly, accurately and in compliance procedures
balance currency, cash and checks in cash drawer at end of each shift
answer inquiries regarding checking and related products
attempt to resolve issues and problems with customer's accounts
explain, advise on and promote products and services to customer
worked as customer service staff
Responsibilities :
Greet and interact with customers in the branch premises with all relevant applications forms.
Provide clear and detailed information to customer who enquires about products and services of the company.
Handle customer complaints and address it to respective department, provide prompt reply with timely updates to customer in consultation with BM/ABM.
Assist customers to fill up the required forms for their transactions.
Guide and assign customers to designated counters according to their requirements and availability of free counters.
Ensure the customer is provided with the highest standard of service and get feedback from them.
Handle customers independently with greater confidence after acquiring adequate level of product knowledge.
Arrange flyers on daily basis and ensure the branch’s appearance is in accordance with the company standard and quality.
Any serious/ noticeable incidence involving customer or staff to be recorded and reported to branch manager and Area manager.
Perform other tasks as requested by the immediate supervisor.
Fiber business solution, (Mobily call center).(jordan)
From (2014) to (2015)
Worked as Customer Service agent
Responsibilities:
Handling Customer Escalation and Follow-ups
Ensuring high quality and accuracy of work from call center staff
Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.
Presenting commendations and awards to staff.
Revenue Coaching and Product Knowledge Skill Transfers
Managing Team AHT/Sales Daily Targets
Performing Sales Validation Process and Handling Cancelled/Chargeback/Churn
Management of nesting teams.
Handling Customer Escalation and Follow-ups
Ensuring high quality and accuracy of work from call center staff
Liaising with the Call Center management team to monitor the effectiveness of service policies and practices.
Presenting commendations and awards to staff.
Revenue Coaching and Product Knowledge Skill Transfers
Managing Team AHT/Sales Daily Targets
Performing Sales Validation Process and Handling Cancelled/Chargeback/Churn
Management of nesting teams.