dhaneesh mukundhan

TECHNICAL SUPPORT GSM & CUSTOMER CARE EXCUTIVE à AL SAYEGH BROTHERS LLC

• Émirats Arabes Unis - Sharjah
• août 2008 à mai 2011

1, Technical support for all kinds of LG phones and Acer PDA
2, solving customer related issues
3, informing dealers and customer regarding the estimation
4, repairing warehouse units returned from dealers.
5, Parts order for dealers and walk-in customers
6. Sending customer unit to lg and updating with customer
7. Keeping records for repeated issues
8. Keeping records for the unit which we sending to lg for repair
9, Keeping GRV records (Good return vouchers from dealers for Gsm )
10. Keeping records for cannibalization units and replacements
11, Physical stock taking for every month (customers and dealers unit)
12. Reporting directly to manager .