Dhanushka Anuradha Don Nahallage Nahallage

Customer sercise officer في Singapore Airlines

• المملكة العربية السعودية - جدة
• أشغل هذه الوظيفة منذ سبتمبر 2013

-Handling of pre and post flight functions
- Handling packagers
- Monitoring advanced bookings
- Tele sales (ACD - timing)
- Ticket issuance and re issuance
- Fare quotations
- Refunds
- Maintaining statistics (Excess baggage / upgrades / no show)
- Monthly agents briefings
- Handling and responding to complaints
- Handling the frequent flyer programme
- Handling corporate clients