Dhara Ponkia

Lead end-to-end UX strategy for a cloud-based dental SaaS platform serving 4, 000+ users across
North America.
Product Impact & Business Results
Redesigned core dashboard workflows resulting
22% increase in task completion rate 18% reduction in onboarding drop-offs
15% increase in feature adoption
Improved clinic management workflows, driving 20% operational efficiency gains
Reduced friction through usability testing, contributing to a 12% decrease in support tickets
Contributed to approximately 10% improvement in subscription retention
Reduced design-to-development rework cycles by 25% through structured documentation