System Engineer Level-1
Adecco India Pvt Ltd
Total years of experience :2 years, 6 Months
JOB PROFILE
• Installation and troubleshooting of all windows Client operating system \[Windows XP, Windows 7 & Windows 8 Windows server 2003, Windows 2008 and Windows 2012.\]
• CAL RDP configuration for OS 2008 and 2102 servers.
• Basic Knowledge of Installation and configuration of AD, DNS, DHCP for LAB.
• Data Center Operations and Management.
• Creating new network share drives & Cloud storage to end users and Backup and restoring the data.
• Adding, deleting, creating & modifying user account information, resetting passwords, etc.
• RAID Configuration Up to Level 10.
• Installation and configuration of various Dell servers Product like Power Edge R610, R620, R710, R720, R 2950 , R 815, Dell Precision workstation ™ T5400, T5500, T380, T410 etc.
• MDM configuration for Corp Mobile Devices and IPods.
• McAfee EPO Alert issue, EPO patch installation, Antivirus 8.8, EEPC, DLP issues and DLO Backup.
• Installing and Managing the McAfee antivirus 8.8.
• Installing MacAfee Safe boot 5.2.2 Encryption tool & resetting the safe boot password.
• Handling security incidents like virus infections & mitigation.
• Configuring and troubleshooting of Microsoft Outlook, Office365, Skype and Lync.
• Installing service packs, OS patches and updates as per compliance.
• Using effective applications and tools to recover the Data from the corrupted or crashed HDD.
• Installing and managing printers at Local and Network.
• Proficient in network connectivity troubleshooting, TCP/IP, Ethernet, LAN/WAN, Wi-Fi issues
• Resolving technical issues of Users within the SLA and reduce the productivity down time.
• Attending the calls assigned through BMC REMEDY 8.1 IT Service Desk Call Management System, based on Requests Priorities Resolve them within the SLA Period.
• Providing ticket based Remote Support for end users, using BMC Remedy, Reporting tools, Microsoft SCCM or other solutions of similar type.
• Preparing Incident Checklist.
• Preparing Reports and Dashboard based on Productivity and performance and sending to Tech leads and Managers for Audit.
Worked as a Field Service Engineer for client companies.
• Installation, configuration & repairing of OS on Laptops, Desktops & servers.
• Installing and Troubleshooting of the Printers and Scanners at Local and Network level.
• McAfee Antivirus Installation, Updating and managing.
• MS Outlook configurations and troubleshooting
• Troubleshooting all type of desktop related & IE issues
• Configuring & Troubleshooting of Network connectivity (LAN, WAN and Wi-Fi) issues.
• Managing hardware and testing, and configuring various OS like Fedora and Ubuntu.
I am a guy who is willing to offer my full fledged work towards the development of your esteemed company.