Technical Support Officer
Infotech
Total years of experience :1 years, 1 Months
• Providing technical support or guidance by resolving the technical problem of the customer through emails, phone calls, and by in person.
• Identifying the technical problem and resolving it or directing customer that how to solve the problem.
• Examining the operating system of computer and installing software in the computer. Changing the parts of the computer for resolving the technical problems if required.
• Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and network problems.
• Communicating with clients regarding the technical problem they are facing and solving it.
• Troubleshooting the network and system problems as well as diagnosing the whole operating system for fixing the problem.