Dhekra Boudokhane

Supervised and mentored retail staff to enhance team performance.
Oversaw inventory management while ensuring showroom displays were immaculate and well-organised.
Formulated and executed sales strategies to achieve monthly and annual revenue targets.
Addressed customer complaints and inquiries promptly and professionally.
Coordinated with marketing and inventory management departments to facilitate seamless operations.
Analysed sales history to identify productivity trends.
Delivered weekly performance reports to the sales department and management.

Organised workflow and clarified duties to ensure employees comprehended their tasks fully.
Resolved complaints efficiently while facilitating communication between staff and upper management.
Mastered fundamental hairdressing techniques and specialised colouring methods.
Kept updated on the latest hair colour trends and provided clients with fashion-forward advice.

Identified and cultivated new customer prospects.
Advised clients on various microfinance services, guiding them toward suitable options.
Reviewed and updated credit files using the T24 system.
Participated in loan approval decisions.
Monitored repayment schedules, collections, and maintained a high-quality customer portfolio.
Refreshed activity monitoring indicators to reflect performance metrics.

Coordinated required documentation and operational processes for import, export, or transshipment activities
under controlled conditions.
Managed documents such as Arrival Notices, Delivery Orders, and Pre-alerts.
Prepared bills of lading and invoices with accuracy and efficiency.
Assisted customers with inquiries and organised bookings as required.
Communicated effectively with overseas agents and branch offices.