Customer Relations Specialist
DHL Global Forwarding
مجموع سنوات الخبرة :19 years, 7 أشهر
Responsibilities:
Handling the day to day logistical needs of various strategic customers including 3M.
Providing timely updates regarding imports, exports and handling of shipments of the customers.
Prepare reports, presentations and conclude complete analysis of data available on a monthly basis.
Improvise & strategize handling of the customers business by developing projects and bringing them to closure in the stipulated time frame.
Accomplishments:
Successfully on-boarded new business from a global customer by maintaining optimum service levels.
Designed & created the SOP (Standard Operating Procedure) for a giant aviation customer having local operations in Dubai, U.A.E.
Minimized additional costs incurred for clearance of shipments for a key strategic customer by using technology resources effectively.
Involved in project team that was part of formulating bids and special rates for an important global customer in the Aviation business.
Responsibilities:
Building new B2B relationships with media buying corporates, advertising and marketing agencies.
Applying strategies (tactical & financial) to reach target audiences via social media.
Maintain relationships with existing clients & stake holders on a regular basis.
Creating annual marketing plans and prepare composite studies based on targets.
Seek new business leads for Sales teams by developing innovative marketing tools (exhibitions, retail fliers and social media presence.)
Accomplishments:
Created an advertising brand portfolio of top companies including Government of Dubai, Dubai Customs, Emaar Hospitality, Sharaf DG & Landmark Group.
Activated the corporate Facebook Page & made the brand more visible online.
Prepared winning presentations to top corporate strategists at Samsung, Sony, Acer and Danube.
Single handedly secured valuable marketing locations on some of the busiest roads in Dubai.
Career Progression:
Marketing Associate (2010 - 2011)
Client Relationship Assistant (2011 - 2012)
Account Relationship Executive (2012 - 2014)
Responsibilities:
Prepared & analyzed weekly / monthly Sales, MIS, Competitor Intelligence and Trend reports. Drove actions to improve sales and achieve targets as required.
Supported implementation of the Customer Relationship Management and Quality Assurance Program.
Took ownership for supervising the operations of projects secured by team members.
Accomplishments:
Played a pivotal role in securing new clients while deepening relationships with existing clients.
Key member of the Project Sales and Operations Coordination teams.
Subject diploma in General & Retail Management secured separately over a period of 2-years which involved university appearance and a case based pedagogy. Courses included Business Accounting, Cost & Finance Management, Organization Behaviour, Supply Chain/Logistics/Operation Management, Information Technology, Marketing Management, Human Resource Management, Corporate Strategy, Economics & Decision Analysis. Grading was based on a final case study presentation encompassing all of the courses mentioned above.