customer care
Smart Buy
مجموع سنوات الخبرة :3 years, 7 أشهر
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
The English Language and Literature course is one of the broadest in the country, giving you the chance to study writing in English from its origins in Anglo-Saxon England to the literature of the 20th and early 21st centuries. As well as British literature, you can study works written in English from other parts of the world. The course also allows you a considerable degree of choice about the topics you would like to concentrate on