Abdelkader Laban

I am responsible for property management aspects of AWQAF and Minors Affairs portfolio. The portfolio around 7000residential, commercial (all shops in All Dubai's Mosques), and labor camp units.
▪Taking over new building assigned by AWQAF as well as handing over building to minors.
▪Develops, monitors, and oversees all site management related programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
▪Prepares annual operating budget; monitors and performs budget projections.
▪Prepares all reports, including monthly management, weekly, marketing, occupancy, due renewals, number if legal case and maintenance report.
▪Manages staff and oversees hiring, termination, and performance management decisions.
▪Oversees or conducts and coordinates all marketing activities to promote the property.
▪Monitoring the daily queue system as well as the queue system report of previous day.
▪Successfully attracting tenants by advertising vacancies, obtaining referrals from current tenants.
▪Oversees leasing activities and mentoring and guiding leasing team members daily.
▪Managing third party and in-house contractors, ensuring compliance to budget and KPI's
▪Maintaining property by completing repairs, and planning renovations.

Key Responsibilities: I am primarily responsible for overseeing property management, leasing operations, and investment strategies. (5000 residential and commercial units).

• Daily Operations Oversight: Monitored daily operations, including the queue system and analyzed daily performance reports, ensuring smooth workflow and timely issue resolution.
• Reporting & Performance Metrics: Prepared comprehensive reports (monthly, weekly, occupancy, due renewals, legal cases, and maintenance) to provide insights into portfolio performance, trends, and areas for improvement.
• Vendor & Contractor Management: Managed third-party and in-house contractors, ensuring strict adherence to budget, KPIs, and quality standards to drive operational efficiency and cost-effectiveness.
• Budgeting & Financial Monitoring: Prepared and managed the annual operating budget, conducted budget projections, and implemented cost-control measures to maintain financial health of the portfolio.
• Tenant Acquisition & Retention: Led tenant attraction initiatives by strategically advertising vacancies to ensure high occupancy rates and tenant satisfaction.
• Negotiation & Strategic Partnerships: Successfully negotiated investment contracts, joint ventures, and Musataha agreements, contributing to high-value strategic investment decisions and forming key partnerships.
• Contract Management & Negotiations: Managed and negotiated a variety of contracts and agreements, including marketing signages, sports facility leases, parking lease agreements, cleaning company contracts, food supplier agreements, petrol station contracts, and community park agreements (such as Ripe Market), ensuring compliance and smooth operational execution.

Key Responsibilities, I am responsible for overseeing property management, leasing operations, and sales of freehold properties.

• Tenant Acquisition & Retention: Expertly attracted and retained tenants by strategically advertising vacancies, leveraging current tenant referrals, and utilizing market insights to ensure optimal occupancy rates and long-term tenant satisfaction.
• Lease Negotiations & Property Management: Negotiated favorable lease terms, managed property upkeep, promptly resolved tenant complaints, and enforced occupancy rules to create a well-maintained, harmonious living environment.
• Team Leadership & Mentorship: Provided daily guidance and mentorship to the leasing team, fostering a collaborative environment that promoted high performance, productivity, and professional development.
• Contractor & Vendor Management: Managed both third-party and in-house contractors, ensuring all work was completed on time, within budget, and in compliance with KPIs, consistently driving efficiency and quality in property maintenance.
• Financial Oversight & Rent Collection: Effectively collected rents and security deposits, ensuring timely payments, while negotiating lease terms that aligned with the portfolio’s financial objectives and tenant satisfaction.
• Property Maintenance & Renovations: Oversaw the maintenance and repair of properties, proactively identifying and addressing needs, and strategically planning renovations to enhance property value and tenant experience.
• Resident Retention Programs: Designed and implemented lease renewal strategies and resident retention programs, improving tenant satisfaction and minimizing vacancies, contributing to long-term revenue stability.

I was responsible for managing the residential portfolio of Emirates NBD & Emirates Islamic Bank - consisting of 3500 residential and commercial units, with an annual revenue of AED 145 million. I built strategic relationships with tenants, property owners and vendors.
▪Maintained oversight on assigned properties, vacancies, major tenants, and lease expirations.
▪Implemented lease renewal and resident retention programs.
▪Prepared and administered facility management related contracts including maintenance, cleaning, security, elevators, swimming pools and alarm systems.
▪Prepared condition reports at the time of tenants' check in/ out.
▪Dealt with enquiries, and liaised with RERA, and other government bodies.

Projects handled: Golden Mile, Fairmont Residence, Shore Line Buildings, Kingdom of Sheba and JLT Led marketing and hand over processes, I was responsible for generating leads, maintaining display stands in the malls, coordinating property snagging and scheduling property viewing.
▪Managed day-to-day operations of in-mall promotions, maximized profit and growth.
▪Booked stands and represented company in exhibitions such as City escape & ATM.
▪Actively involved in advertising, digital marketing, promotions, and PR events.
▪Recruited and trained promotion staff set "leads" targets and reported on metrics using Sales Force system.

I joined the pre-opening of Mall of the Emiratesto supervise the customer service team and to ensure seamless shoppers' experience.
▪Ensured that all mall 'customer service desks' were manned, and that maintained efficient handling of all retail related complaints and requests.
▪Acted as a first point of contact for 'Mall of the Emirates' Visitors, accompanying VIP.
▪Arranged the Collateral required for display, fact sheets, flyers, brochures, mall directory.
▪Handled all visitors' face to face and telephone queries and guided them as required.