technical support and network engineer
الجامعة السعودية الالكترونية
مجموع سنوات الخبرة :17 years, 10 أشهر
Installing new software
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Overseeing security of all system and installing antivirus protection
• maintains desktop, printer, scanner, copier machine
• Technical support for people using the network devices
• Supervising helpdesk staff
Maintenance and troubleshooting for core network like router, Core, Distribution, Access switches,
wireless controller Access points.
• Responsible for changes in the network.
• Coordination with company for technical details.
• Contact cisco and other vendor for items like Router, Switches and Wireless device issue in
hardware and change of faulty devices.
• Responsible for cisco TAC case opening and handling procedure.
• Troubleshooting network issues and make sure access to internet connectivity to services.
• Coordinate with third party for lay down the cable and install new network nodes.
• Survey the Site to make report and needed network stuffs.
• Installing new wireless access-point in the building.
• Checking and general maintenance of Data center and Communication rooms, checking alarms in
data center AKCP.
• Checking ports status of Core and access Switches.
• Ports level configuration like change Vlan make the port shout and un shut make the port trunk and
access, etc.
• Installing new switches in Communication rooms.
• Manage wireless network WLC, ISE and troubleshoot wireless user internet access and
authentication issues, create wireless guest users
• Troubleshooting CCTV servers, cameras, DMP screens, voice gateway, and IP telephone.
• Check WAN connectivity
Planning, designing & troubleshooting of LAN with maximum efficiency.
Configured TCP/IP setting on multiple computers to participate on the network
Installation, configuration and support of network printers.
Maintains and Update The Network Infrastructure.
Troubleshoots Problems with operating system& desktop troubleshooting,
Maintaining, troubleshooting computers hardware
Taking care of Servers and client system’s hardware
• Hardware & Software installation
• Installation and Configuration of Routers and Switches.
• Implementation of Static as well as dynamic routing.
• Configuring and Managing VLAN switch.
• Planning, designing & troubleshooting of LAN with maximum efficiency.
• Installation and configuration of ADS, DNS and DHCP servers.
• Microsoft Exchange Server and Outlook 2007.
• Implementation, installation, support and administration of Windows Servers.
• Installation and support for remote access users.
• Expert in Windows XP/vista / 7.
• Installation, configuration and support of network printers.
• Configure and troubleshoot local user and group accounts.
• Maintains and Update The Network Infrastructure.
• Troubleshoots Problems with desktop troubleshooting,
B. Sc (honor degree) in computer engineering , third class Circuit Analysis, Microprocessor, Digital Logic design, Operating Systems, Control System, Computer Networks