Dian Supian

Operations leader with 27+ years managing large-scale catering,
banquet, and MICE events for corporate clients. Expertise in menu planning
for 200-500 pax, logistics coordination, cost control, and client relationship
management. Managed corporate events for Jakarta-based companies
at Pullman and Kianmas Resort. Skilled in handling high-pressure events
while maintaining 95%+ client satisfaction.

Maintaining F&B Revenue Growth
Driving Cost & Expenses
Guest Service Satisfaction
Making Good Realitionship with External Vendor
to Provide Outdoor Activity for MICE Groups
mostly From Jakarta
Creating F&B and MICE Packages
Successfully rebranded and enhanced
restaurant identity through the implementation
of a Traditional Nusantara culinary concept.
Driving Collaboration & Coordination with
External Vendor mostly from Jakarta with a lot
of Challenges
Developed and executed festive event concepts
and seasonal campaigns, including New Year
Celebration, Iftar Programs, Valentines Day, and
other special occasions
Created and implemented thematic event
concepts to enhance guest experience and
drive revenue opportunities
Planned and managed festive dining programs
and promotional events aligned with market
trends and guest preferences
Led the development of seasonal hospitality
experiences to strengthen brand positioning
and guest engagement
Developed banquet concepts and systems that
improved guest satisfaction and optimized
operational costs
Handling Landscaped Area & 3 Greenhouses

Good Business pick up on MICE and Wedding
Maintaining F&B Revenue Growth
Lead Banquet team recruitment
Driving Cost, Expenses & Assets Inventory
Guest Service Satisfaction
Driving Collaboration & Coordination with
External Vendor mostly from Jakarta with a lot
of Challenges
Built partnerships with Wedding Organizers
and Event Organizers to drive convention
business
Work closely with sales & marketing team to
set up a proper MICE packages
Developed banquet concepts and systems
that improved guest satisfaction and
optimized operational costs
Created and implemented thematic event
concepts to enhance guest experience and
drive revenue opportunities

Lead F&B service team recruitment
Good Business pick up on MICE and Wedding
Maintaining Revenue Growth
Driving Cost, Expenses & Assets Inventory
Guest Service Satisfaction
Developed banquet concepts and systems
that improved guest satisfaction and
optimized operational costs
Developed and executed festive event
concepts and seasonal campaigns, including
New Year Celebration, Iftar Programs,
Valentines Day, and other special occasions
Created and implemented thematic event
concepts to enhance guest experience and
drive revenue opportunities
Ensured smooth execution of events, meetings,
and conventions
Built partnerships with Wedding Organizers
and Event Organizers to drive convention
business

Responsible to daily operational of F&B both
outlets and Banqueting
Responsible to monitoring and provide some
report of F&B standard operational procedure
Responsible for recruitment process of F&B
service team
Developed banquet concepts and systems
that improved guest satisfaction and
optimized operational costs
Work closely with sales & marketing team to
set up a proper MICE packages
Maximize up selling opportunities by proposing
additional events and activities suitable and
complimenting to the MICE

Responsible to daily operational of F&B both
outlets and Banqueting
Responsible to monitoring and provide some
report of F&B standard operational procedure
Responsible for recruitment process of F&B
service team
Developed banquet concepts and systems
that improved guest satisfaction and
optimized operational costs
Work closely with sales & marketing team to
set up a proper MICE packages
Maximize up selling opportunities by proposing
additional events and activities suitable and
complimenting to the MICE

Managed banquet operations, staffing, and
scheduling
Coordinated with Sales & Marketing and cross
functional teams
Ensured smooth execution of events, meetings,
and conventions
Developed MICE packages with Sales &
Marketing
Built partnerships with Wedding Organizers
and Event Organizers to drive convention
business

• Controlling daily banquet, restaurant, room
service and report to GM
Responsible for recruitment process of F&B
service team
Control manning and provide proper
schedule
• Work closely with sales & marketing
department to ensure the smooth
coordination and communication between
sales & marketing and other Department
concern, especially for big and high profile
event

Incharged in banquet
Banquet & catering service

Supervised daily F&B service operations
Ensured service excellence and guest
satisfaction
Led and trained service team
Coordinated smooth dining operations and
team workflow

Delivered excellent guest service and dining
experience
Handled food and beverage service efficiently
Maintained service quality and hospitality
standards
Coordinated with team to ensure smooth
operations