Moderator/Analyst
Wunderman
مجموع سنوات الخبرة :17 years, 0 أشهر
• Recording accounting entries and update them
• Prepare bank reconciliation and supervise the relation with the bank
• Prepare financial reports and pay orders
• Distributes monthly comparison reports and cost center reports according to schedules
• Preparation of payroll and social security
• Preparation of monthly commission
• Petty cash
• Correspondence with suppliers to reconcile and settle the accounts on a regular basis. Whilst meeting employees, clients and suppliers expectations
• Provides higher management with informed and accurate data to support strategic decision-making processes
• Archive all the relevant administrative and accountancy documentation in the proper way Hold all the accounting operations on Falcon program of accounting
• Answering "high quality and body language required" to questions and requests from customers about the company's products and services.
• Working enthusiastically to achieve the sales target that is set on a monthly basis for prepaid or 3G lines or service month, I had beautiful principle that every successful sale is a success for me.
• I had the ability to communicate with customers and marketing a new product or service that is compatible with their age, their work, their social status to be convincing them
• I liked to work in a team to achieve the best level of customer service and provide high-quality assistance required within an appropriate time for service.
• Apply the steps necessary without any mistake with the subscriber to get a new line, change SIM Card, terminate or migrate subscriber line at his request and convince him the best option, if any.
• I am flexible in completing other tasks assigned to me and related to our work at Points of service.
• Handle registered customer complaints and questions, follow-up and solve it perfectly in an efficient and timely manner.
• Make contact with customers to hear the details of the complaint and continued to pursue the complaint within sections of the company until they reach a solution to realize mutual satisfaction is not incompatible with the company's policies.
• Follow to determine if the complaint may need to communicate with any department or employee of the Company by mail, in the case of lack of commitment on the part of this section, or employees during a certain period I have to escalate the demand during a specific timetable for the correct answer
• I must issue daily reports including the performance of employees, and the number of calls, types, and the duration of customer calls and problems faced by the employees.
• Resolve complaints and answer questions for complicated cases for a number of customers regarding services and procedures to ensure high customer satisfaction levels.
• I was responsible for staff scheduling to include: work assignments, employee vacations, employee breaks, back-up for absent employees, and shift rotations.
• I Worked as an information source to answer staff questions, assigning tasks, following up and giving instructions as needed
Answering the requests and questions of customers regarding products, services and procedures through phone calls with high quality.
• . answering phone calls of customers (target: 170 daily), with high quality and within the right time to call.
• Registering customer complaints and resolving customer questions perfectly in an efficient and timely manner.
• I was working with full respect of objectives of the company and group work procedures, policies with high standards of performance.
• I used strict adherence to work to meet the requirements of the schedule required.
• Transferring VIP customer calls for me to respond to and follow up because I have achieved the goals of the department at high rates.
• Developed lesson plans and themes in line with curriculum objectives.
• Simplified learning by establishing a relationship with students and organizing learning resources and the classroom environment.
• Meeting with parents or guardians, teachers and administrators to resolve any possible behavioral or academic problems
• Distributed and collected homework, tests and projects and attended staff meetings.
• Used patience and calm at times and enthusiasm at other times to be convincing, and have good communication skills which is primary.
• Applied the rule that the ideal teacher is the one who takes over the role of a wise mentor and a loving parent at the same time