Diana Antonyan

• Achievement of established good working relationships with customers, increasing the loyalty or satisfaction of existing customers and successful passing of tests and knowing hotels base of the countries
• Responsible for travel arrangements like train or air tickets, hotel booking and local transportation, ensure reservations are on correct date.
• Researching travel options & presenting the best deals in terms of requirements.
• Responding to all phone enquiries promptly, courteously and in a friendly manner.
• Maintain strong relationships with hotels and tour operators across the globe and negotiating best rates
• Responsible for marketing and selling the special packages and hotel related products.
• Manage visa’s and documents promptly and in short notice
• Make hotel visits to improve accuracy on the information held by the travel agency such as cleanliness, range of services/facilities so that it can appropriately make recommendations to its clients
• Prepare month end analysis of latest tourist trends and create plan of action for the following months
• Participation in travel exhibitions and presentations for closer relations with tour operators - partners

• Expand its client base to participate in exhibitions as components, market monitoring, active search of clients, cold calling
• Negotiations with customers on the telephone and personal meetings and working with VIP clients;
• The organization of the team on exhibition projects;
• Preparation of presentation materials (quotation, etc.);
• Working at exhibitions: organizational issues, documentation, making of planning of the exhibition in Inkscape program
• Working with B2B and B2C audiences
• The conclusion of contracts, tracking financial receipts from customers and companies

Achievements
• Leader of sales in previous work among 4 departments. B2B audience
• Successful holding of two exhibitions in 2016
• Making outbound sales calls (45 calls per day) to generate leads resulting in 10 sales per week
• Employee of the month for three consecutive month, 2016

• Communication with clients about company offers and best travel destinations
• Manage visa’s and documents promptly and in short notice
• Prepare month end analysis of latest tourist trends and create plan of action for the following months
• Responsible for providing travel guidance and packages according to the customer’s requirement and budget.
• Prepare cost effective travel plans and provide excellent customer services.
• Handle all telephonic and walking enquiries.
• Inspection of the hotels and negotiations with representatives of the hotels.
• Attend presentations and seminars

• Building strong relationships with clients.
• Ability to achieve branch, team sales and profitability objectives.
• Up selling relevant add-ons, like, insurance, excursions, currency etc.
• Monitoring bookings throughout the working day. Preparation of reports for the owner
• Provide advice on destinations and packages to tourists
• Provide inputs/recommendations on tour and vacation packages being planned by the company
• Attend to client’s queries made both on the phone and via the Internet