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Diana Chalfoun, administrative assistant

Diana Chalfoun

administrative assistant·confidental

Saudi Arabia

Bachelor's degree, Banking and finane

Work experience

Total years of experience: 10 years, 4 months

administrative assistant

March 2023 - March 2024

confidental

Jounieh, Lebanon

March 2023 - March 2024

Managed daily operations of the gun shop and shooting range, ensuring compliance with safety regulations and maintaining a
secure environment.
Provided exceptional customer service by assisting clients with firearm purchases, rentals, and usage instructions, as well as
addressing inquiries and concerns.
•Maintained accurate inventory records, conducted regular stock checks, and coordinated with suppliers to manage firearm and
ammunition orders.
Company industry:
Sports & Outdoor Activities
Job role:
Maintenance, Repair, and Technician

Office Coordinator / Customer Service

August 2019 - December 2022

Rim Natural Spring Mineral Water

Beirut, Lebanon

August 2019 - December 2022

Responsabilities include :

-Answers customer inquiries on all service features and advises delivery status
-Handling regular request from customers
Maintain records of contacts accounts & orders
-Make deals with customers and perform all necessary actions throughout the sales process
-Assist on customers in placing delivery orders
-Recognize customer problems and resolve to customer satisfaction directly or through transfer to proper unit
-Communicate with customers on calls & assist in resolution of customer complaints regarding service failures
-Elaborating delivery tickets
-Fixing new customer delivery schedule
-Making all modifications for a customer
-Prepare and submit to after sales support manager a variety of status reports as requested
-Interact daily & objectively with the sales people
-Preparing bank letters and legal letters as requested.
Company industry:
FMCG
Job role:
Administration

Cashier & Salesperson

February 2016 - July 2019

Azadea group

Beirut, Lebanon

February 2016 - July 2019

Responsibilities include:

- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
- Stock Management & Inventory,
- Exceptional customer service by performing up-selling, cross-selling,
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standards.
- Handle cash register and transactions with the customers in an effective and accurate manner as required.
Company industry:
Retail & Wholesale
Job role:
Sales

Intership

September 2016 - September 2016

Bank Audi

Beirut, Lebanon

September 2016 - September 2016

Transaction between employee and customer
Opening of new accounts
Company industry:
Banking
Job role:
Banking

Sales

October 2013 - January 2016

Retail Group

Beirut, Lebanon

October 2013 - January 2016

Responsibilities include:

- Stock Management & Inventory,
- Cashier
- Direct Sales
- Stock replenishment
- Training for new joiners.
- Working closely on the visual display of the store especially how goods should be displayed to maximize customers interest and sales.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

AUL Kaslik

March 2018

March 2018

Bachelor's degree, Banking and finane

Lebanon

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Im a hard worker and qualified

saint jean school

May 2013

May 2013

High school or equivalent, Economic

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

Im studying banking and finance in AUL Kaslik

Skills

Organised
Expert
Organised
Expert
Coordination
Expert
Coordination
Expert
Multitasking
Expert
Multitasking
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Marketing
Expert
Marketing
Expert
Microsoft office Power point , word , excel
Expert
Microsoft office Power point , word , excel
Expert
Communication skills
Expert
Communication skills
Expert
Time Management
Expert
Time Management
Expert
Visual merchandising
Expert
Visual merchandising
Expert
Team work
Expert
Team work
Expert
Customer service and satisfaction
Expert
Customer service and satisfaction
Expert
negotiation
Intermediate
negotiation
Intermediate
typing
Expert
typing
Expert
operation
Expert
operation
Expert
mail
Expert
mail
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
outlook
Expert
outlook
Expert
office administration
Expert
office administration
Expert
marketing
Expert
marketing
Expert
office management
Expert
office management
Expert
teamwork
Expert
teamwork
Expert
customer relations
Expert
customer relations
Expert
problem solving
Intermediate
problem solving
Intermediate
Retail Buying
Expert
Retail Buying
Expert
Fashion Retail
Expert
Fashion Retail
Expert
Fashion
Expert
Fashion
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
Purchasing
Intermediate
Purchasing
Intermediate
Team Management
Expert
Team Management
Expert
Order
Expert
Order
Expert
Call Center
Expert
Call Center
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Organised
Expert
Organised
Expert
Coordination
Expert
Coordination
Expert
Multitasking
Expert
Multitasking
Expert
Marketing
Expert
Marketing
Expert

Languages

French

Expert

English

Expert

Training and Certifications

Training
Teller & Customer Service
Bank Audi
Oct 2016

Hobbies and interests

Swimming , Travelling , Hiking