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Diana Eid, Organization Development Expert

Diana Eid

Organization Development Expert·Alfa Telecommunications

Lebanon

Master's degree, Human Resources

Work experience

Total years of experience: 19 years, 5 months

Organization Development Expert

October 2013 - Present

Alfa Telecommunications

Beirut, Lebanon

October 2013 - Present

Ensure an accurate reporting and analysis of monthly HR figures while maintaining a fair salary pay and updated employees job/performance records

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Customer Service Representative

February 2007 - October 2013

Alfa Telecommunication

Beirut, Lebanon

February 2007 - October 2013

Face to face customer service in all aspects related
to cellular lines’ options, services and other technical
details.
Number of customers served by one individual reach 50
in slow days operations and 125 at peaks.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

American University of Science & Technology

January 2018

January 2018

Master's degree, Human Resources

Lebanon

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

American University of Science & Technology

May 2012

May 2012

Bachelor's degree, Public Relations

Lebanon

GPA (point): 3.3 out of 4

GPA (point): 3.3 out of 4

Preparing a Business Degree, concentration in Public Relations

Skills

Options

Expert

Management

Expert

Interpersonal Skills

Expert

Human Resources

Expert

Sales

Expert

- Time & Stress Management

Expert

MS Excel - Advanced

Expert

Problem Solving & Decision Making

Expert

Digital Marketing

Intermediate

Digital Entrepreneurship

Expert

Typing 45 words/minute

Expert

- Telephone Skills

Expert

- Communications & Interpersonal Skills

Expert

Sales Technique

Expert

MS Excel

Intermediate

MS Access

Expert

Body Language

Intermediate

Contemporary Business Communication

Expert

Personal Productivity

Expert

Options

Expert

Management

Expert

Interpersonal Skills

Expert

Human Resources

Expert

Sales

Expert

Languages

Arabic

Expert

English

Expert

French

Intermediate