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Diana Eid, Organization Development Expert

Diana Eid

Organization Development Expert·Alfa Telecommunications

Lebanon

Master's degree, Human Resources

Work experience

Total years of experience: 19 years, 4 months

Organization Development Expert

October 2013 - Present

Alfa Telecommunications

Beirut, Lebanon

October 2013 - Present

Ensure an accurate reporting and analysis of monthly HR figures while maintaining a fair salary pay and updated employees job/performance records

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Customer Service Representative

February 2007 - October 2013

Alfa Telecommunication

Beirut, Lebanon

February 2007 - October 2013

Face to face customer service in all aspects related
to cellular lines’ options, services and other technical
details.
Number of customers served by one individual reach 50
in slow days operations and 125 at peaks.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

American University of Science & Technology

January 2018

January 2018

Master's degree, Human Resources

Lebanon

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

American University of Science & Technology

May 2012

May 2012

Bachelor's degree, Public Relations

Lebanon

GPA (point): 3.3 out of 4

GPA (point): 3.3 out of 4

Preparing a Business Degree, concentration in Public Relations

Skills

Options
Expert
Options
Expert
Management
Expert
Management
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Human Resources
Expert
Human Resources
Expert
Sales
Expert
Sales
Expert
- Time & Stress Management
Expert
- Time & Stress Management
Expert
MS Excel - Advanced
Expert
MS Excel - Advanced
Expert
Problem Solving & Decision Making
Expert
Problem Solving & Decision Making
Expert
Digital Marketing
Intermediate
Digital Marketing
Intermediate
Digital Entrepreneurship
Expert
Digital Entrepreneurship
Expert
Typing 45 words/minute
Expert
Typing 45 words/minute
Expert
- Telephone Skills
Expert
- Telephone Skills
Expert
- Communications & Interpersonal Skills
Expert
- Communications & Interpersonal Skills
Expert
Sales Technique
Expert
Sales Technique
Expert
MS Excel
Intermediate
MS Excel
Intermediate
MS Access
Expert
MS Access
Expert
Body Language
Intermediate
Body Language
Intermediate
Contemporary Business Communication
Expert
Contemporary Business Communication
Expert
Personal Productivity
Expert
Personal Productivity
Expert
Options
Expert
Options
Expert
Management
Expert
Management
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Human Resources
Expert
Human Resources
Expert
Sales
Expert
Sales
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate