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Diana Kacey  Glorioso, Operations Coordinator

Diana Kacey Glorioso

Operations Coordinator·Dussmann Gulf LLC – Facility Management Company

United Arab Emirates

Work experience

Total years of experience: 18 years, 4 months

Operations Coordinator

April 2013 - Present

Dussmann Gulf LLC – Facility Management Company

April 2013 - Present

Working as part of a team and supporting the Project Manager.
Responsible for the day-to-day tasks and administrative and
Secretarial duties of the office.
Duties:
Organized to deliver the Weekly & Monthly Reports
 Organized to deliver the monthly Invoices (client and suppliers)
 Updated the leave data base of all the resources with the Project
Manager and liaise with HR for status
 Organized Clearance documents during resignation and
termination of resources
 Liaised with HR during renewal of Labor Cards/Visa’s/Emirates

Job role:
Administration

CAFM Operator

April 2012 - March 2013

Dussmann Gulf LLC – Facility Management Company

April 2012 - March 2013

ID follow up for the update
 Organized to send Time Sheet & Bonus Evaluation of the
resources to the Payroll Department
 Liaised with Payroll Department to resolve the issues of salary
discrepancy of the resources
 Follow up with Procurement Department for update on the
delivery of the materials
 Creating and maintaining office documents: office documents
such as, purchase orders, reports, data sheets, timesheets and
etc.
 Overall office keeping such as maintenance of the supplies
(office supplies, cleaning equipment’s, cleaning chemicals and
etc.), arrange for repair and maintenance of office equipment,
receive, store and maintain inventory of office supplies and
equipment.
 Monitor incoming emails and answer or forward as required
 Attends meetings of our clients as well as in charge of the minutes
of meetings
 In charge of the daily reports, petty cash and preparing
timecards of our staff.

Job role:
Administration

Employee Relations Assistant

February 2010 - February 2012

King Fahad Military Medical Complex

Saudi Arabia

February 2010 - February 2012

Maintains confidentiality relating to all Human Resources matters
dealt with in the Human Resources Department.
 Preparing and keeping track of unreciprocated employee’s
probationary evaluation packages from the department.
 In charge in processing the necessary papers of all physicians
with dependents which is eligible for their educational
allowance.
 Prepares certificate of employment for those employees who
ends their contract, resigned and under locum’s contract.
 Assisting the new arrivals and prepares and process their
documents related to arrival proper documentation.
 Preparing new employee files.
 Prepares and processing Certificate of Employment of departing
employees.
 Assisting the Employee Relations Specialist when it comes with
the renewal of employment contract.
 Prepares all of the Personnel Action Form of those employees
who will render their resignation, end of contract, termination
and re-hire status.
 Doing clerical jobs especially memorandums to the
corresponding divisions or departments.

Company industry:
Medical Hospital
Job role:
Human Resources and Recruitment

Customer Care Associate

August 2007 - August 2009

iTouchPoint Softech PVT. LTD. Philippines

August 2007 - August 2009

We serve the US states and Canada for a business, governments
and residential listings.
 Refers to alphabetical or geographical reels or directories to
answer questions and provide telephone information.
 Maintains record of calls received.
 Keeps reels and directories up-to-date

Job role:
Customer Service and Call Center

Skills

HUMAN RESOURCES
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HUMAN RESOURCES
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ADMINISTRATION
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ADMINISTRATION
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CUSTOMER RELATIONS
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CUSTOMER RELATIONS
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DATABASE ADMINISTRATION
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DATABASE ADMINISTRATION
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MICROSOFT OFFICE
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MICROSOFT OFFICE
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SECRETARIAL
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SECRETARIAL
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CLERICAL
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CLERICAL
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DOCUMENTATION
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DOCUMENTATION
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EMPLOYEE RELATIONS
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EMPLOYEE RELATIONS
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PERSONNEL
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PERSONNEL
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Languages

English
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