DIGNA SALENGA

 Receive inbound and make outbound calls to prospective clients and offers cleaning and maintenance services. Assigned in Damac Hills 2 Community Center and act as a Sales Representative.
 Make bookings for cleaning services thru Salesforce system and make sure to plot qualified cleaners to achieved high standard services offered by the company. Make an online payment link if required and received cash payments. Making sure all the payments have been done right after the service.
 Call back the clients and ask for their feedback. Send promo rates to attract more bookings.
 Report all complaints and other feedback to the Operations Manager.
 Report directly to Telesales Team Leader, Telesales Manager and Operations Manager.

 Handling calls, printing, scanning and filing of documents, answering e-mails, staff onboarding, coordinating with the PRO regarding employment visa arrangement for the new employee. Check office and pantry supplies inventory, order supplies if necessary. Handling petty cash funds and prepare petty cash replenishment reports.
 Prepare cheque/cash payment voucher, make sure that all required invoices are attached and acquire signatures from the Board of Directors. Make bank deposits if required.

 Reservation Supervisor - Maximizing the occupancy and achieve the highest average room rate. Update the hotel descriptions, room types and room rates on all Online Travel Agents (OTA), i.e., Booking.com, Agoda, Expedia and the likes. Send rate quotations and booking confirmations along with the terms and conditions with regards to payment and credit facilities. Handles Restaurant group and individual meal and meeting room bookings and properly coordinate all the details and special request to F&B Manager and Executive Chef. Communicate with the hotel guests to ensure the efficiency of service, taking notes on the complaints and do the necessary action. Prepare invoices for bookings that require payment on arrival. Assist guests in arranging entry visas (tourist). Train the new staff to successfully perform all reservation tasks and procedures.
 Sales Coordinator/Admin Assistant - Prepare and send room rate contracts to corporate companies and travel agencies. Compile and organize all office documents for quick and easy references. Assist the General Manager and Sales Manager in arranging appointments for sales calls and other meetings. Manage airline bookings for guests and staff. Book and coordinate courier services for guests and staff.
 Reports directly to the General Manager, Sales Manager and Accounts Manager.

 Receptionist Role - Assist guests with check-in and check-out. Attend to all queries, complaints and requests. Act as a telephone operator and connect all calls to concerned guests and staff. Take messages and arrange wake-up calls for all the guests.
 Blocked rooms for incoming guests and comply with all special amenities required/requested by the guests. Ensure that the Night Audit reports are all correct.
 Cashiering Role - Prepare invoices or hotel bills and receive payments from the guests and money exchange. Make sure that all the cash /credit card reports are correct.
 Business Center Secretary - assists guests in using the computer, scan and print required documents.
 Reports directly to the Front Office Manager.

 Check the guests’ arrival and departure. Attend to guests’ queries, complaints and requests. Monitor the cash report and remittances to be submitted to the head cashier. Monitor the staff schedule. Train new staff to Front Office policies and procedures. Handles the billing arrangement of the group and checks all bills according to their contract.
 Reports directly to the Front Office Manager.

 Check-in and check-out of guests. Attend to guests’ queries, complaints and requests. Received telephone calls and connect to the appropriate extensions. Prepare the arrival and departure reports of the day, complying with the special arrangement for each guest/group, i.e., room amenities, special requests, billing arrangement. Properly coordinates with other departments in any special requirements of the guests.
 Sells, register and assign rooms to incoming guests. Ensure that all information is properly filled up in the registration card and in the front office system. Ensures tight key control (verifying guest name before the issuance of the key) for guests’ security.
 Cashiering Function: Maintain cash float accurately, ensures accuracy and completeness of all financial transaction such as cash, traveler’s cheques, credit card transactions, official receipts and direct billing accounts. Posting of all receipts. Make sure that all supporting documents are properly turned over to the finance department.

 Operates the hotel switchboard according to the operating techniques by the type of equipment.
 Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long-distance and international calls. Prepares call accounting reports for local and international charges at the end of the day. Handles wake-up calls.