Business Development Manager
Special Group of Restaurant & Catering LLC
Total years of experience :29 years, 8 Months
Computing sales projections, evolving sales strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Prioritizing sales activities and client contact schedule to optimize sales initiatives and achieve stated business objectives.
Monitoring market trends and developing long term relationships with key clients, attending client meetings with individual members of the sales team, providing feedback and closing critical sales deals.
Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
Assess marketing potential of new and existing store locations, considering statistics and Expenditures.
Submitting regular reports on performance trends and revised projections vis-a-vis initial targets.
Monitor customer Preferences to determine focus of sales efforts.
Training sales staff, enforcing organizational rules and regulations within department.
Managed a Team of 18 Including the Duty Manager, Lobby Manager, Asst.F.O.M, Supervisor and Front Desk Executive, Concierge, Reservations, Night Auditors, Telephone Operators.
Responsible for the sales & profitability of the hotel at the highest level by maintaining optimum occupancy at all the times.
Implement new front office supervisory / management evaluation program to improve service ratings.
Computing occupancy projections, up-selling strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Trained Management Team to deliver courteous, professional guest service by front office staff consistent with the company’s service standards.
Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
Training Front Office staff, enforcing organizational rules and regulations within department.
Managed a Team of 20 Including the Duty Manager, Lobby Manager, Asst.F.O.M, Supervisor and Front Desk Executive, Concierge, Reservations, Night Auditors, Telephone Operators.
Responsible for the sales & profitability of the hotel at the highest level by maintaining optimum occupancy at all the times.
Promoting Market Segments which was not explored before like OTA / Tour operators, Whole sale & Retail Travel Partners.
Implement new front office supervisory / management evaluation program to improve service ratings.
Computing occupancy projections, up-selling strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Trained Management Team to deliver courteous, professional guest service by front office staff consistent with the company’s service standards.
Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
Successfully implemented the 100% OMANIZATION program assigned by the Ministry for all the Hotels around the city for the Front Office Department.
Achieved a 100% Occupancy during my tenure during the low season by maintaining a proper control on long term & short term leasing of Rooms.
Managed a Team of 10 Guest service agents and supervisor around the property
Responsible for the Guest Services around the Property and Directly Reporting to the General Manager.
Co-ordinates and guarantee that all the promotions are implemented effectively and in a timely manner.
Responsible for accurately tracking key indicators of all promotional events.
Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
Co-ordinate with all the Revenue generating department to maximize Guest satisfaction and increase in productivity of Revenue.
Guarantees that all elements of Guest service department meet and or exceed the expectations of Guests by Suggesting and implementing and maintaining initiatives to overcome barriers to exceptional service.
Encourage feedback from Guest Services Representatives and other departments and customers for betterment of service standards.
Facilitates the helpful functioning of the Guest Services team by delivering expertise, resources and by cultivating a positive team atmosphere.
Guarantee helpful communication in between the Guest Service Representative and Managers.
Supervises the Guest Services Representative by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Managed a Team of 12 Front office & Reservation executives around the property.
Responsible for the front office supervision around the Property and Directly Reporting to the Front Office Manager.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
Supervising the arrivals as well as departures of the guest around the property.
Supervising the Rates and packages assigned before the arrivals of guest & group.
Meet and greet the guest upon their arrivals and departure accordingly.
Verify company credits and customer payment procedure as per hotel SOP.
Assigning rooms and supervise V.I.P Arrivals along with coordination of Guest Relation Manager.
Review accounts of the in house guests and regular check on the rates charged.
Keep control on Guest Safety deposit lockers and maintain a proper log of issued boxes.
Making requisition of stationery required for the front office operations.
Encourage Guest feedback by directly corresponding with the guest on regular basis.
Keep close coordination with different department for proper coordination for guest related services.
Schedule duty as per required depending upon the Hotel Occupancy Requirement.
Responsible for the Managing a Indian Cuisine Outlet of the Hotel.
Managed a Team of 12 including Senior Captains and Captains, Hostess and Waiter.
Responsible for the Sales & Profitability of the Outlet and Directly Reporting to the F & B Manager.
Co-ordinates and guarantee that all the promotions are implemented effectively and in a timely manner.
Plan Menus and food utilization based on anticipated number of guests and popularity and costs.
Create specialty dishes and develop recipes to be used with coordination with the Executive Chef.
Review restaurant service procedure and operational problems to determine ways to improve service, performance and safety.
Keep records required by government agencies regarding sanitation and food safety.
Guarantees that all elements of Guest services are met and or exceed the expectations of Guests by Suggesting and implementing and maintaining initiatives to overcome barriers to exceptional service.
Encourage feedback from Guest for betterment of service standards.
Regularly maintain a proper inventory of stocks and stationery as required by the department.
Schedule staff hours and Duty.
Supervises the Guest Food Services by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper.
Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
