Manager
Wipro
Total years of experience :21 years, 3 Months
Identifying opportunities for Process Excellence by deploying Lean Six Sigma, CMMi methodology/framework
Improving Processes, Systems and capabilities for enhanced performance thereby providing value add to the client
Identifying constraints, fix the root cause and find ways to solve them permanently
Key Responsibilities - Team Leader, Treasury Risk Dec 2010 - May 2015
> Perform credit, financial risk due diligence and decide on credit line enhancement, and devise risk mitigation steps.
> Predict trends related to potential write-off by monitoring trade experiences and provide alerts.
> Recommend potential suppliers & customers for Mergers & Acquisitions.
> Enhancing Process Quality, ensuring adherence to ISO, SOX, Credit policy and DOA.
> Design Credit & Risk Data Models in collaboration with credit bureaus.
Key Responsibilities - Senior Accountant Treasury Accounting March 2012 -March 2013
> Reviewing Cash & Debt Schedules, JE’s, FX & Interest, borrowings, payments and providing to Accounting, Treasury, external reporting group and IS Audit teams.
> Forecast Cash flow vs. actuals, investigate variances and providing reports to Assistant Treasurer.
> Preparing Intercompany Loans & Settlement report for APAC, EU, NA & subsidiaries to Controller & Treasurer.
Key Achievements:
> Transitioned Treasury Accounting & Corporate Credit Risk process for the Global Business Centre.
> Received Outstanding Contributor Award for SAP FICO Implementation at VWR Global Business Centre.
> Star Leader - Platinum Leadership Award, Q2, 2011.
> Executing & Managing On-site operations, Health Risk Assessment (HRA), initiatives for corporate customers.
> Managing end-to-end contact centre operations for health insurance & pharmaceutical customers / verticals.
Key Responsibilities:
> Meeting & Exceeding SLA, KPI for sustained process performance, ensuring Program & Campaign effectiveness.
> Providing Performance Dashboard with recommendations, insights to Senior Mgmt for continual improvement.
> Imparting training on process, MIS, Quality and organize meetings on team performance, provide feedback, appraisals.
Key Achievements:
> Recognized by Client & President on executing critical HRA (Onsite) project for ~4, 700 employees in Process efficiency from 55 % to > 95 % in a span of 2 months and ensured sustained performance.
> Managing a team of 12 credit analyst’s for AR collections across multiple portfolio of over 32 million USD.
> Collaboration with Sales, Credit, Billing, Cash Applications and other cross-functional teams.
Key Responsibilities:
> Determined staffing levels; develop collection strategies in attaining delinquency goals.
> Recommend potential write-off / bad-debts, credit line enhancement and update Senior Management.
Key Achievements:
> Maintained lowest employee attrition - Team maintained at ~5 % in AR CFS. Oct 08 - Mar 09
> Best Team Leader Recognition - AR CFS (ESat survey) from Site Director. Oct 08-Mar 09 > Exceeding cash collection targets 75% of team members- Highest in the department. Oct 08-Mar 09
> Consistently achieved / Exceeded A/R cash collection target set. Oct 08-Mar 09
> Appreciated by Sr. Mgmt, Sales teams on timely escalation, efficient portfolio management. Jan 09
>Managing a team of 20 - 25 Customer Service Agents for collections of unsecured loans.
Key Responsibilities:
>Meeting/Exceeding KPI’s - Customer, Internal Process & Systems, Learning & Growth and Financial.
>Determining dialer download Inventory, Capacity Planning, Set Strategy on achieving collection goals.
>SPOC for compliance for SOX, Operational Risk, Data Protection Act, Anti Money Laundering, Audit Checklist etc.
>Collaboration with cross-functional team for call calibrations, streamline process gaps and to enhance efficiencies.
Key Achievements:
>Increased dialer utilization by 5% to 85% resulting in significant productivity for the department. 2008
>Secured Maximum Customer Compliments - Consumer & Mortgage Lending Team. 2007
>Maximum Toppers in Consumer Lending process. Jan 2008
>Trained &Accredited in Ken Blanchard’s Situational Leadership®. 2008
>Certified Call Coaching Expert in Customer Communications. 2007 - 2008
> Managing a team of associates in customer service, tele-sales, retention, and dispute resolution.
> Remote Transition of International Operations process from Go-Live-to-BAU and process expansion.
Key Responsibilities:
> Meeting & Exceeding client SLA on Key Metrics - Service Levels, Average Handling Time, Call Quality.
> Proposed and executed sales/saves incentive plan leading to higher productivity; revenue generation.
Key Achievements:
> Best Team Award - Productivity- Q1’06, Q2’06, Best Team Leader - Quality - August ‘05.
> Lowest Employee Attrition; Won runners-up award, Best all-round performance - Employee relations - 2005.
> Recognized for ISO implementation for 2 processes in collaboration with process improvement team.
> Associate handling inbound calls relating to credit, billing, and dispute resolution support.
> Subject Matter Expert, handling escalation calls, mentoring new hires and process improvement initiatives.
Key Responsibilities:
> Conformance to AHT, Quality, Compliance and Schedule Adherence.
> Analyzing customer payment history, credit exposure, credit-worthiness and decide on credit line enhancement.
Key Achievements:
> End Customer Voice of Customer - Champion (ECVOC) for Q4’04, Q1’05.
> Exemplary Performance and demonstration of GE Values at the Workplace for Apr’04, Jun’04-Aug’04 and Jan’05.
> Best Dashboard for demonstrating dedication and excellent performance Dec’03, Feb’04.
> Winner-Best Overall performance-Sep’03, Oct’03 and recognized by Sr Mgmt for LEAN, Kaizen Initiatives.
Internships : Title : Project Internship Organisation : Henkel (SPIC) India Ltd., Chennai. Duration : Mar’02 – Jul’02 - A Consumer Research on the efficacy of the seeding program of Henko PowerPearls. Title : Project Internship Organisation : Navia Markets Ltd., Chennai Duration : May’01 –Jun’01 - Conducted a Market Feasibility Study of opening a branch of Share Brokerage Firm.