Ariba SME(L2 Production Support Engineer)
Tech Mahindra Ltd.(formerly Mahindra Satyam)
Total years of experience :13 years, 3 Months
As an SME in L2 support team, I have been effectively resolving issues faced by the client users while using Ariba 9r1 tool to perform eProcurement process and then sending resolutions through email as per SLA’s.
Acquired broad knowledge in Sourcing, ACM, ACW and Analysis Modules in Ariba Upstream.
Acquired good knowledge in Invoicing, Contracts and Eforms in Ariba Buyer.
Have experience in Oracle DB, SQL and Core Java.
Worked on adding users in the Active Directory, Deactivation and Reactivation of users in Ariba system.
Worked on Business Rules setup (.csv files), Integration Events and Scheduled Tasks.
Worked on managing the suppliers existing in sourcing events created using RFX.
Worked on Approval flow customizations of different business transactions done using Ariba.
Worked on generating Reports of the plant-business unit mappings, users, contracts and invoices.
Documented the process of troubleshooting issues faced by Chevron internal and external users.
As an SME in L2 support team, I have been effectively resolving Desktop & OS related issues by client users.
Installation and configuration of Windows Server 2008 R2 operating system.
Successfully resolved the issues faced during installation & configuration.
Installation and configuration of Active Directory.
Adding and removing users in Active Directory.
Managing Local User Accounts and Groups, Domain Accounts and Groups.
Implemented FSMO Roles of Active Directory,
Implemented Permissions & Quota Management.
Implemented DNS, DHCP, FTP, IIS, NAT.
Taking Backup & Restoring Data and Scheduling Backups.
Have knowledge of Remote Installation service (RIS) concepts.
Configuring Remote Desktop connection, troubleshooting of various desktop related issues.
Have experience in installing Patches, executing Batch files and Image Copying.
Have knowledge of networking concepts like Routing and Switching.
Have experience in working with BMC Remedy 7.6 and Team viewer tools.
Acquired domain knowledge of project management and agile methodologies.
Developing business proposals in terms of preparation, presentation and follow-ups.
Worked on installation, configuration and administration of Primavera P6 EPPM r8.1, Oracle DB 10g EE and Oracle WebLogic Server 11g.
Integrating Primavera interfaces with other applications using Primavera web services API & Oracle DB 10g.
Optimization of SQL queries while performing data migration from Oracle DB to PMDB.
Experience in Primavera implementation and end user support.
Created Projects under Enterprise Project Structure (EPS) and created Work Breakdown Structure (WBS) under Projects. Also managed Organizational Breakdown Structures and Portfolios.
Added Activities to project, assigned Resources, Roles and Relationships to these activities.
Successfully implemented Activity codes and mapped specific Calendars as per requirement.
Worked on Dashboards, Gantt Charts, Bars and Baselines.
Implemented workflows of planning, scheduling and execution of projects & portfolios.
Implemented Budgeting, Earned Value Analysis.
Worked on optimization of SQL queries and performed data migration from Oracle DB to PMDB.
I completed my B.Tech in 2010, i am one among the toppers in E.C.E Branch. Also i am Student in Charge of the E.C.E Students Association named SaLiEnCE and i am the Vice Captain of our college cricket team.