Concierge Agent
Khalidiya Palace
Total years of experience :17 years, 0 Months
• Make dining and other reservations for patrons, and obtain tickets for events.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Make travel arrangements for sightseeing and other tours.
• Receive, store, and deliver luggage and mail.
• Perform office duties on a temporary basis when needed.
• Pick up and deliver items, or run errands for guests.
• Listening to customer requirements and presenting appropriately to make a sale.
• Attending team meeting and sharing best practice with colleagues.
• Gaining a clear understanding of customers' businesses and requirements.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Checking the quantities of goods on display and in stock.
• Advising on forthcoming product developments and discussing special promotions.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Identifying what customers want.
• Dealing with customer enquiries face to face, over the phone or via email.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Identifying what customers want.
• Gathering market and customer information.
• Create customers' database and update.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Checking the quantities of goods on display and in stock.
• Listening to customer requirements and presenting appropriately to make a sale.
• Handle customer problems, complaints and questions in person or by telephones at all times while working.