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DILJO DOMINIC, Duty Manager

DILJO DOMINIC

Duty Manager·the Miraj Cinemas,

United Arab Emirates

Diploma, Hospitality And Hotel Management

Work experience

Total years of experience: 3 years, 4 months

Duty Manager

November 2024 - July 2025

the Miraj Cinemas,

Kerala, India

November 2024 - July 2025

• Oversaw daily operations in the Food & Beverage sector, ensuring exceptional service quality and product standards to enhance customer satisfaction.
• Managed the recruitment process for new team members, fostering a skilled workforce dedicated to customer care excellence.
• Handled bulk bookings and sales inquiries efficiently, contributing to increased revenue and improved customer engagement.
• Developed and implemented customer service strategies to elevate the overall guest experience.
• Collaborated with cross-functional teams to address customer needs and resolve issues promptly, enhancing loyalty and retention.
• Utilized CRM tools to track customer interactions and feedback, driving continuous improvement in service delivery.

Company industry:
Entertainment
Job role:
Management

Duty Officer (Luxe)

April 2023 - September 2024

PVR INOX Limited,

Kerala, India

April 2023 - September 2024

• Coordinated and supervised food and beverage staff to ensure seamless operations and high service standards.
• Proactively managed customer inquiries, resolving issues promptly to enhance customer satisfaction and loyalty.
• Implemented upselling strategies and promotional activities, contributing to a notable increase in business revenue.
• Developed strong relationships with customers, fostering a welcoming environment that encourages repeat business.
• Trained and mentored team members on customer service best practices, improving overall team performance.
• Utilized CRM tools to track customer interactions and preferences, enhancing personalized service delivery.
• Collaborated with management to optimize floor operations, ensuring a smooth and efficient customer experience.

Company industry:
Entertainment

Event Coordinator

May 2022 - November 2022

Le Meridien Kochi,

Kerala, India

May 2022 - November 2022

• Coordinated a variety of corporate and social events, ensuring seamless execution and high client satisfaction.
• Developed strong relationships with clients, enhancing customer loyalty and retention.
• Released detailed Banquet Event Orders (BEOs), streamlining communication between departments for efficient service delivery.
• Utilized suggestive selling and upselling techniques to maximize revenue opportunities, contributing to overall sales growth.
• Demonstrated exceptional organizational skills, managing multiple projects simultaneously while maintaining attention to detail.
• Actively engaged with customers to address inquiries and resolve issues, fostering a positive customer experience.
• Collaborated with cross-functional teams to enhance service delivery and operational efficiency.

Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

Event Coordinator Intern

December 2021 - January 2022

Executive Events,

Kerala, India

December 2021 - January 2022

• Coordinated and executed various events, ensuring seamless operations and high customer satisfaction.
• Developed strong relationships with vendors and clients to enhance event quality and service delivery.
• Managed logistics, including venue selection, catering, and equipment setup, to create memorable experiences.
• Collaborated with team members to address customer needs promptly and efficiently, boosting overall satisfaction.
• Implemented feedback mechanisms to gather insights and improve future event planning and execution.
• Demonstrated excellent communication and organizational skills, contributing to successful event outcomes.
• Adapted to dynamic environments, showcasing problem-solving abilities in high-pressure situations.

Company industry:
Media Production
Job role:
Marketing and PR

HR Department Intern

April 2021 - May 2021

CGH Earth Spice Village,

Kerala, India

April 2021 - May 2021

• Assisted in streamlining onboarding procedures for new interns, enhancing overall efficiency in the HR department.
• Updated and maintained employee records, ensuring accuracy and compliance with company policies.
• Developed comprehensive employee files, contributing to a well-organized HR database that supports seamless access to information.
• Gained valuable insights into employee relations and organizational structure, preparing for a transition into customer care and management roles.
• Fostered strong communication skills through collaboration with team members, essential for effective customer service and support.
• Cultivated a detail-oriented approach, critical for roles in customer care and public accounts management.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Front Office Intern

January 2019 - February 2019

CGH Earth Spice Village,

Kerala, India

January 2019 - February 2019

• Gathered and verified guest information to ensure accurate data collection and enhance customer experience.
• Efficiently entered details into the C form, maintaining high standards of data integrity and confidentiality.
• Developed strong communication skills through direct interactions with guests, fostering a welcoming environment.
• Assisted in streamlining front office operations, contributing to improved workflow and customer satisfaction.
• Demonstrated attention to detail and organizational skills, essential for roles in customer care and management.
• Gained foundational knowledge in customer relationship management, preparing for future roles in customer service and supervision.

Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Mahatma Gandhi University (Kottayam)

March 2022

March 2022

Diploma, Hospitality And Hotel Management

India

MarianCollegeKuttikanam(Autonomous)

January 2022

January 2022

Master's degree, Business Administration And Hospitality Management

India

Mahatma Gandhi University (Kottayam)

January 2020

January 2020

Bachelor's degree, Tourism

India

Skills

Planning
Expert
Planning
Expert
Leadership
Expert
Leadership
Expert
Team Supervision
Expert
Team Supervision
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
COORDINATING
Expert
COORDINATING
Expert
CALMNESS UNDER PRESSURE
Expert
CALMNESS UNDER PRESSURE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
EVENT PLANNING
Expert
EVENT PLANNING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
SALES
Expert
SALES
Expert
COOKING
Intermediate
COOKING
Intermediate
Front Office
Intermediate
Front Office
Intermediate
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Guest Service
Expert
Guest Service
Expert
Hospitality
Expert
Hospitality
Expert
Opera
Expert
Opera
Expert

Languages

Malayalam
Native Speaker
English
Expert
Hindi
Intermediate
Tamil
Intermediate

Training and Certifications

Certifications
Certificate for Social Work
Certificate for Foundations of Project Management

Hobbies

  • Kerala Fire and Rescue Civil Defence Membership
  • Associate cameraman for "Oridathu oru Kalan" Shortfilm
  • Social Work
    Certificate of HELP AGE INDA
  • photography
    Associate cameraman in Dear Corana (Received All India mobile shortfilm contest 3rd prize)