DILJO DOMINIC

• Oversaw daily operations in the Food & Beverage sector, ensuring exceptional service quality and product standards to enhance customer satisfaction.
• Managed the recruitment process for new team members, fostering a skilled workforce dedicated to customer care excellence.
• Handled bulk bookings and sales inquiries efficiently, contributing to increased revenue and improved customer engagement.
• Developed and implemented customer service strategies to elevate the overall guest experience.
• Collaborated with cross-functional teams to address customer needs and resolve issues promptly, enhancing loyalty and retention.
• Utilized CRM tools to track customer interactions and feedback, driving continuous improvement in service delivery.

• Coordinated and supervised food and beverage staff to ensure seamless operations and high service standards.
• Proactively managed customer inquiries, resolving issues promptly to enhance customer satisfaction and loyalty.
• Implemented upselling strategies and promotional activities, contributing to a notable increase in business revenue.
• Developed strong relationships with customers, fostering a welcoming environment that encourages repeat business.
• Trained and mentored team members on customer service best practices, improving overall team performance.
• Utilized CRM tools to track customer interactions and preferences, enhancing personalized service delivery.
• Collaborated with management to optimize floor operations, ensuring a smooth and efficient customer experience.

• Coordinated a variety of corporate and social events, ensuring seamless execution and high client satisfaction.
• Developed strong relationships with clients, enhancing customer loyalty and retention.
• Released detailed Banquet Event Orders (BEOs), streamlining communication between departments for efficient service delivery.
• Utilized suggestive selling and upselling techniques to maximize revenue opportunities, contributing to overall sales growth.
• Demonstrated exceptional organizational skills, managing multiple projects simultaneously while maintaining attention to detail.
• Actively engaged with customers to address inquiries and resolve issues, fostering a positive customer experience.
• Collaborated with cross-functional teams to enhance service delivery and operational efficiency.

• Coordinated and executed various events, ensuring seamless operations and high customer satisfaction.
• Developed strong relationships with vendors and clients to enhance event quality and service delivery.
• Managed logistics, including venue selection, catering, and equipment setup, to create memorable experiences.
• Collaborated with team members to address customer needs promptly and efficiently, boosting overall satisfaction.
• Implemented feedback mechanisms to gather insights and improve future event planning and execution.
• Demonstrated excellent communication and organizational skills, contributing to successful event outcomes.
• Adapted to dynamic environments, showcasing problem-solving abilities in high-pressure situations.

• Assisted in streamlining onboarding procedures for new interns, enhancing overall efficiency in the HR department.
• Updated and maintained employee records, ensuring accuracy and compliance with company policies.
• Developed comprehensive employee files, contributing to a well-organized HR database that supports seamless access to information.
• Gained valuable insights into employee relations and organizational structure, preparing for a transition into customer care and management roles.
• Fostered strong communication skills through collaboration with team members, essential for effective customer service and support.
• Cultivated a detail-oriented approach, critical for roles in customer care and public accounts management.

• Gathered and verified guest information to ensure accurate data collection and enhance customer experience.
• Efficiently entered details into the C form, maintaining high standards of data integrity and confidentiality.
• Developed strong communication skills through direct interactions with guests, fostering a welcoming environment.
• Assisted in streamlining front office operations, contributing to improved workflow and customer satisfaction.
• Demonstrated attention to detail and organizational skills, essential for roles in customer care and management.
• Gained foundational knowledge in customer relationship management, preparing for future roles in customer service and supervision.