Dilpreet Kamble

ADMINISTRATOR في CANADIAN INTERNATIONAL SCHOOL

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ يونيو 2013

KEY RESPONSIBILITIES  Set up security access for admin, staff, teachers, parents and students
 Handling yearly processes, End of year and Start of year
 Managing and reporting stored grades and current grades
 Helping attendance clerks with various reports and tools to manage daily alerts
 Provide various reports, log entry, at risk students, chronic absence and tardy
 Create years and terms, Final grade setup and current grade setup
 Provide honor roll, GPA and class rank reports
 Generate student transcripts and detailed academic reports
 Training teachers on use of PowerTeacher Pro
 Conduct advance searches and queries and support special request from admin
 Manage and prepare all academic reports including Progress reports, teacher
performance reports
 Manage mass communication system, sending emails, sms and report broadcast
 Manage Alberta state reporting and PASI integration
 Recommend system improvement
 Train and orient new users and support all users, establishing needs and monitor
usage
 Ensure Accuracy of data and troubleshoot problems with database
 Managing exports for ADEK mark submission
 Assist in providing various reports and analysis for Alberta and ADEK audits
 Create dash various dash boards on Tableau for help administration in analyzing
student and teacher performance
 Manage PowerSchool online enrollment system
 Organize diploma attestation through various Canadian authorities and UAE ministry
of foreign affairs for students in order to achieve UAE Equivalency
 Work closely with the registrar, school counselor, special education need department
and Arabic department

Administrator في Canadian International

• أشغل هذه الوظيفة منذ يناير 2013

TEAM COACH في WNS GLOBAL SERVICES PVT. LTD

• الهند
• ديسمبر 2005 إلى يوليو 2007

PASSENGER SALES & SERVICES

Team Coach في Passenger Sales & Services

• يناير 2005 إلى يناير 2007

SENIOR CUSTOMER SERVICES في INTELENET GLOBAL SERVICES PVT. LTD

• الهند
• يونيو 2004 إلى أكتوبر 2005

KEY RESPONSIBILITIES  Offer exceptional guest experience (OCR)
 Train and supervise new joiners (SME)
 Teamwork to achieve SMART organization goals & objectives
 Research and resolve service, product and billing issues
 Generate team’s weekly call reports

Team Leader في Cingular/ AT&T Wireless) Intelenet Global Services

• الهند
• يناير 2004 إلى يناير 2005

CUSTOMER SERVICE EXECUTIVE

• الهند
• أغسطس 2002 إلى أبريل 2004

KEY RESPONSIBILITIES  Provide solutions with regards to customers banking requirements
 Educate and assist customers on product options and technologies
 Manage customer and bank privacy
 Execute management initiatives and policies to meet targets & SLA
 Specialized in upselling & responsible to handle sensitive movements.
 Maintained high CSAT levels on complaint handlings

Customer Service Executive في Citibank

• الهند
• يناير 2002 إلى يناير 2004

CENTER MANAGER في CIC-CCIT PVT. LTD

• الهند
• يناير 2000 إلى يونيو 2002

KEY RESPONSIBILITIES  Handling day-to-day operations independently
 Maintained high customer satisfaction ratio
 Daily/Weekly operational reports to the management.
 Optimize resource management.
 Financial documents & Inventory control (FIFO)
 Regular staff meetings & team building activities to motivate staff.
 Monitoring performances and ensuring KPI achievements.

Center Manager في CIC-CCIT

• الهند
• يناير 2000 إلى يناير 2002