IT Support Engineer
GL events Doha
مجموع سنوات الخبرة :4 years, 10 أشهر
• Provided technical support and troubleshooting services to end-users, including desktop and laptop hardware and software issues, mobile device support, and printer problems.
• Responded to and resolved help desk tickets and phone inquiries, ensuring timely and accurate resolution of issues.
• Configured and maintained user accounts and permissions, ensuring appropriate access to company systems and applications.
• Coordinated with other IT support teams to ensure timely and effective resolution of complex issues.
Installing, configuring, and maintaining network hardware, software, and peripherals such as routers, switches, firewalls, and other network devices.
•Providing technical support to end-users, including troubleshooting network connectivity issues, diagnosing and resolving hardware and software problems, and answering questions.
•Monitoring network performance and identifying and resolving issues, such as network congestion, bandwidth problems, and security breaches.
•Ensuring network security by implementing security policies, performing security audits, and monitoring system logs for suspicious activity.
•Setting up and managing user accounts and permissions, including creating and deleting accounts, resetting passwords, and managing user access to network resources
Responded to incoming support requests via phone, email, and ticketing system.
•Diagnosed and resolved hardware, software, and network issues for over 500 employees across 50 ofices.
•Installed, configured, and maintained computer systems, printers, and other peripherals.
•Managed and maintained Active Directory, Exchange, Ofice 365, and other enterprise-level applications.
•Assisted in the development and implementation of IT policies and procedures.
•Provided training and support to end-users on various software applications.
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