Manager - Merchant Acquiring & Services
Nations Trust Bank PLC
Total years of experience :11 years, 11 Months
• Managing merchant services, POS terminal operations smoothly by ensuring efficient and quality merchant service adhering to AMEX & FriMi by laws, audit requirements to maximize profit and reduce losses.
• Acquiring new profitable SE’s & maintain strong relationships; identify, develop, strengthen, and retain the Merchants.
• Taking actions to safeguard the bank from potential losses by ensuring the continued compliance with regulatory frameworks.
• Driving end to end SE acquiring, early engagement & activation activities.
• Ensuring all laid down internal processes, regulatory guidelines and bank processes are adhered to.
• Work together with internal and external stakeholders to improve the service to the merchants and bring in new concepts and automation resulting with cost savings to the business.
• Ensure staff knowledge is up-to-date and the teamwork & motivation are maintained highly to perform to their maximum potential.
The national payment network of Sri Lanka that functions under the guidance and supervision of the Central Bank of Sri Lanka (CBSL). LankaPay provides faster, convenient, secure and affordable payment solutions including National Card Scheme, National QR and Interbank Payment System etc.
• Design, develop and implement promotional strategies and campaigns, new customer on boarding strategies based on company objectives and execute same to achieve the projected annual revenue targets of NCS Project.
• Developing and executing strategies including joint activities with customer organizations to increase transaction volumes of digital products.
• Working with JCB and internal technical experts to explore new opportunities, improve product functionalities to drive the business growth.
• Working with all stakeholders to enhance the overall acceptance of the NCS among general public.
Special experience and expertise towards Credit Card industry, in both technical (card systems) & operational aspects with a sound knowledge in e-Commerce industry, best practices & standards. Experience in building & maintaining strong relationships with all types of merchants in the country ensuring the best services.
Experiences Gained during the Period of Service
• Building & maintaining relationship with internal & external stake holders in order to provide appropriate e-commerce and other payment solutions.
• Develop and enhance business strategies by evaluating & analysing Acquiring product performances.
• Assess market competition by comparing the existing solutions with competitors, to be in-line with the latest market trends and the future roadmap of payment solutions.
• Research and identify customers’ requirements in order to customize existing solutions and provide tailor-made payment acceptance products.
• Sound knowledge in Payment Card Industry rules & regulations of both Visa & MasterCard principles, payment products (POS, e-Commerce, QR, mPOS, Contactless) and high-level architectures and technical flows of associated banking applications.
• Working accurately and in timely manner under pressure to provide a superior service for customers and to achieve the team’s target.
• Communication and PR skills to present acquiring product demonstrations and to cross sell bank’s other products.
• Skills in new product implementation, project coordination and communication with tech vendors and business users to achieve the requirements in timely manner.
Fostered relationships with stakeholders to deliver tailored POS and payment solutions. Formulated and enhanced business strategies through evaluating Acquiring product performances. Communication and PR skills to present acquiring product demonstrations and to cross sell bank’s other products. Profound knowledge of Payment Card Industry rules, Visa and MasterCard principles, and high-level architectures of associated banking applications. Executed tasks accurately and promptly under pressure, meeting customer needs and team targets. Demonstrated effective communication and PR skills in presenting acquiring product demonstrations. Managed Acquiring-related projects as the business SPOC, finalizing scopes with solution providers for seamless handover to project teams.
Business Process and Data Analysis Social Media Analytics for Business People & Organization Management Accounting for Decision Makers Strategic Management Marketing Operations Management