Customer Services Representative | | Financial Crime Analyst
MB Service FZ LLC
Total des années d'expérience :4 years, 0 Mois
Conducting detailed analysis of transactions,
customer accounts, and other data to identify
potential financial crimes.
•
Utilizing specialized software and systems to
screen and monitor transactions for red flags or
suspicious activities.
•
Reviewing and interpreting legal and regulatory
requirements related to financial crimes, such as
anti-money laundering (AML) (SAN) Sanction
matches
and
regulations.
•
know-your-customer
(KYC)
Conducting investigations and gathering evidence
to support the identification and reporting of
suspicious activities.
•
Review escalated alerts against customer and or
payment data, investigate potential sanctions
risks, collect documentary proof, build/maintain
case files for transactions and customers deemed
suspicious.
•
Collaborating with internal teams, such as
Compliance, Risk Management, and Legal, to
ensure timely and accurate reporting of potential
financial crimes.
•
Analyzing and assessing customer profiles and
transactions to determine risk levels and apply
appropriate risk mitigation measures.
•
Staying up-to-date with industry trends, best
practices, and emerging technologies in the field of
financial crime prevention.
•
Respond to and raise requests for information
(RFIs) from other banks on sanctions risks in order
to identify and mitigate risk
•
Verify the identity of customers through reliable
documentation such as passports, driver's licenses
or other government-issued IDs
•
Assess the risk associated with each customer
based on factors such as their location,
occupation, transaction history
•
Maintain accurate records of customer KYC
documents, risk assessments, due diligence
findings, and transaction monitoring activities
•
Monitor customer transactions for suspicious
activities, unusual patterns
•
Verify the identity of customers through reliable
documentation such as passports, driver's licenses
or other government-issued IDs
•
Assess the risk associated with each customer
based on factors such as their location,
occupation, transaction history
•
Maintain accurate records of customer KYC
documents, risk assessments, due diligence
findings, and transaction monitoring activities
•
Monitor customer transactions for suspicious
activities, unusual patterns
Opening new fixed deposit accounts and issuing the fixed deposit certificates to customers.
* Providing necessary instructions and information to customer service officers in branches
located in remote areas.
* Providing the appropriate service and information or referring clients to another department
* Referring problematic issues that they cannot solve to management
* Maintaining an accurate customer relationship management (CRM) database by entering and
updating client information
* Adhering to a company’s policies and procedures at all times when assisting customers
,
courses: Preliminary Certificate in Marketing Sri Lanka Institute in Marketing (SLIM)