Sales Representative
Desert Fans Induetrial Soluations
مجموع سنوات الخبرة :5 years, 7 أشهر
I did my training at Desert Fans Industrial Solutions in the sales department as a sales representative. My tasks were to contact customers by phone and email to promote the company products like safety services and preventative maintenance and then prepare the quotations after contacting the suppliers.
Problem:
The company's primary customer is Saudi Aramco, which was the big problem I faced because of the big competition with other suppliers; because of that, I had to explain the products in detail, which was hard for me due to the limited time and limited information. The details of those products were not easy because their materials are complicated and have different sizes, shapes, and parts numbers; to solve that, I had to read a lot about them and prepare myself for any question the customer may have.
Challenges:
Besides this problem, I had challenges being the link between the suppliers and the customers; some of the suppliers are non-native speakers like Chines and Korean, so I had to write my email in a simple English language, especially since the customers require certain specifications. Another challenge is explaining to the company’s workers(non-native) through the phone the client’s requirements, like the procedure of permissions (what they need to enter the site).
Skills:
I can’t ignore that this experience improved my technical skill, like writing formal emails, how to use Excel, and how to deal with people with different mentalities.
Learned:
I realized that work life is completely different from studying, and you must work hard to develop yourself to succeed. The most important thing is that the issue of market competition is not such an easy thing.
• Answer phones and operate a switchboard.
• Route calls to specific people.
• Answer inquiries about company.
• Greet visitors warmly and make sure they are comfortable.
• Call persons waiting for visitor and book them a room to meet
in.
• Schedule meetings and conference rooms.
• Make coffee and set out food.
• Ensure reception area is tidy.
• Coordinate mail flow in and out of office.
• Coordinate office activities.
• Handle phone calls from people calling in sick.
• Gather personal and insurance information.
• Hand out employee applications.
• Arrange appointments.
• Cash out people when necessary.
• Validate parking tickets.
• Give visitors badges and direct them to where they can sign in.
• Issue parking passes.
• Send email and faxes.
• Collect and distribute parcels and other mail.
• Perform basic bookkeeping, filing, and clerical duties.
• Prepare travel vouchers.
• Take and relay messages.
• Update appointment calendars.
• Schedule follow-up appointments.
Worked as telephone operator
Taking care of children teaching them and worked in the front desk in the morning shift as customer service and helping the parents to register there children on the Kindergarten.