Dina Elsaka

Operation monitoring
• creating various reports. data analysis.
• Task distributing on team members based on availability and business requirements.
• handling customer complaints and communicate with other departments.
• follow up on customer inquiries.
• Manage team work, breaks, training and coaching. • Quality monitoring to achieve best customer service and customer satisfaction.
• Reporting to management.

• ensure helpful services for customers, and oversee maintenance of buildings, machinery and equipment.
• ensure efficient day-to-day operations.
• implement processes and programs
• Estimate, prioritize, plan and coordinate team work
• design an effective employee orientation program to help new hires settle into their roles with ease.
• ensure your staff members perform tasks in unison and respect each other.
• helps senior managers solve challenges that might affect production or service delivery to customers. By being a quick thinker with the ability to make good decisions
• Provide training to different skillsets.
• Provide training in easy manner and helping in skill upgrading.
• Working as a member with learning and development section.
• Quality analyst by evaluating the calls and providing feed back for agents.
• Dealing with CRM and LDM systems.
• Receiving complaints, forward them to the concerned department and also provide the final resolution to customers.
• Helping in marketing section.
• Prepare and update training materials.
• flow up team tasks.
• Keep flow up to customers.
• Helping in insurance section.
• Prepare daily reports to the manger.
• Dealing with wide rang of customers.
• Provide a feed back to customers.
• Working in survey for customer service satisfaction.

Quality analyst and team leader
monitor calls and systematic way to achieve the project target.

 I have been working in CRM system for more than 3 years ago . I am familiar with this system in creating phone call activities and cases.
I used to follow up cases and forward to the concerned department and reading the notes with final resolution.
 I have been worked in the particular environment fir more than 4 years I used to deal with different kinds of customers in different situations. Achieving high customer satisfaction. Which is my main target.

teach science biology chemistry to grade 2, 3, 4, 6, ...12
creative in teaching methods.
easily delivery for information.
flow up lessons and studing with students.
report to parents.

Welcome to visitors, helping them to find their needs, registering cases,
Answering phone to help customer.

Inform customer about the results of their tests on phone or face to face.

Helping in insurance section by registering cases to insurance.


Present daily reports to the manger about all customers in the laboratory walking patients and all clinics.

Flow up results for all laboratory tests until finished and performed by technician and released by secretary.