Dina Baalbaki

• Guiding clients through high-value
purchases by providing expert advice on
precious materials, such as diamonds. .
• Collaborating with onsite jewelers and
CAD designers to facilitate custom
engagement and wedding jewelry sets
from initial sketch to final delivery.
• Orchestrating the end-to-end
customization process for bespoke jewelry
by translating clients visions into
actionable jeweler briefs, and serving as
the primary liaison between high-net
worth clients and the atelier to ensure
technical precision and design alignment.
• Managing the intake and quality control of
jewelry repairs, providing accurate cost
estimates and timelines to ensure
customer satisfaction.
• Securing inventory worth 1 million dollars
through rigorous daily audits and
adherence to insurance-mandated
handling procedures.
• Presenting detailed statements of account
to clients to ensure transparent and timely
final payments for high value assets.
• Managing complex invoicing and payment
processing for bespoke commissions,
maintaining meticulous deposits and final
balances.
• Exceeding sales targets by 15-20% and
closing expensive client transactions.
• Managing 700+ custom orders with 100%
accuracy and timely delivery.
• Building a 200+ client portfolio with a
30% repeat-purchase rate.

•Professional Makeup Application: (Bridal, Evening, Editorial/Photoshoot).
• Skin Analysis & Color Theory.
• Product Knowledge & Sourcing.
• Client Consultation.
• Hygiene & Sanitation Standards.

• Managed commission-based sales of law
books to Lebanese legal professionals,
building client relationships, promoting
publications, and driving revenue growth
through targeted outreach.

• Led the store team and oversaw daily
operations, ensuring smooth workflow and
strong service delivery.
• Managed payroll, daily cash flow, POS
accuracy, and audited sales closures.
• Coordinated inventory, stock transfers, PPE
supplies, and monthly stock counts across
branches.
• Implemented compliance measures,
including COVID-safe protocols and
maintenance oversight through external
vendors.
• Conducted market research to support
contingency planning and uninterrupted
business operations.
• Scheduled staff rosters, handled senior
customer appointments, and resolved
service issues to maintain high standards.
• Reported branch performance and sales
updates directly to leadership.

• Supported teller operations, assisting with
daily banking transactions and cash
handling
• Delivered retail customer service, managing
client inquiries and following up on bank
accounts and financial transactions
• Assisted within the loan department,
supporting loan processing and customer
applications
• Contributed to customer relationship
management, maintaining strong client
engagement and service quality
• Performed back-office operations, ensuring
accuracy and efficiency in administrative
processes
• Collaborated with the sales department to
promote banking products and services