Account Manager, France, Switzerland, Belgium
Thomson Reuters
مجموع سنوات الخبرة :14 years, 9 أشهر
• Manage a cross sector portfolio of 140 accounts based in France, Switzerland and Belgium with an annual exit rate of USD 7.5 million
• Develop retention and growth strategies involving up-selling, cross-selling and migrating to new products and solutions for top tier accounts
• Lead the execution of account plans by collaborating with client specialist, market development and product teams.
• Build in depth client relationships by ensuring superior customer satisfaction
• Provide transparency on account information, pipeline, sales forecasts and competitor intelligence through accurate reporting on Salesforce
• Promote new value added functionalities and content on EIKON targeted to users workflow
• Achieve gross and net sales targets as well as campaign objectives
• Commercial negotiations involving creative solutions
• Own and manage customer relationship of a cross sector portfolio of 110 accounts with an annual exit rate of USD 6.6 million
• Championing new product EIKON for Gulf: participation in sales masterclass in Geneva, organizing and delivering power sessions, engaging beta clients
• Recruitment and on the job coaching of new members of the team in Dubai
• Close co-ordination with Channel Marketing for client events: Qatar Focus Week, UAE Forex Association, Treasury & Islamic Finance launch, Golf Days
• Achieved 120% of sales target in 2008, and 113% in 2009. Winner of largest deal for EMEA Corporate Services Q1 2009
* Responsible for new client acquisition in France working with local sales specialists
* Managed an ongoing pipeline of approx 40 prospects covering all segments
* Determined prospect lists and organized cold call and e-mail campaigns
* Completed courses on sales strategies and gained negotiation skills
Provide high level and comprehensive support to clients located in France, Switzerland and Benelux on approximately 20 Reuters core financial applications and data covering all markets
Troubleshoot queries and explain pricing spreadsheets and financial functions in Excel
Liaise with technical, data, local client training, administration and other departments to obtain answers or delegate the client problem
Involved in a team to organize and promote calling clients proactively on value-added topics and new products
Log all calls received on Siebel customer relationship management database accurately, efficiently and completely in order to manage resolution process
Pursued Induction Program in London; achieved Reuters General Certification (Financial Markets), 3000 Xtra Certification, and completed courses on advanced functionality, XMS models and new products
Projects:
1.Globus banking package implementation for a private bank
Creating Quick Reference Guides for treasury, securities and peripheral modules
Planning the training for approximately 100 users in 15 departments
Unit testing followed by reporting of functional and migration issues
2. Purchasing processes analysis and redesign for a cantonal hospital
Interviewing heads of medical divisions, centralized accounting department and centralized purchasing department in order to re-design the flow of orders and bills
Developing an action-plan and assisting in the implementation of key procedures
3. Reconciliation and substantiation of accounts for an American bank
Consolidating, prioritizing and reporting all test issues to account mangers
Reviewing the methodology and re-defining tests
4. Capacity enhancement plan for an International Organization
Collaborating with different departments in defining a capacity enhancement plan (immediate and long-term) with respect to the implementation of various programs
5. Performance measurement software maintenance and enhancement in a manufacturing company
Supporting consolidation and production of reports for ca. 50 countries using Hyperion Enterprise software
Analyzing and presenting Employee Satisfaction Survey, organizing employee team building workshop
Conducting research on markets and formulating articles in client newsletter for Private Banking AAT
Matching trades (ca. 200 per day) conducted through American Equity Desk
APPLIED PSYCHOLOGY RESEARCH - 1997-1998 -The Effect of a Stimulus Cue Removal on Self-control in Pre-school aged children -Teaching job skills to schizophrenic clients within a token economy of day facility -Training of disabled and blind child to enhance object identification abilities and nurture daily living skills
International Baccalaureate Diploma