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Dina Khaled, customer service representative

Dina Khaled

customer service representative·Telecom Egypt

Egypt

High school or equivalent, Accounting

Work experience

Total years of experience: 3 years, 2 months

customer service representative

October 2023 - November 2025

Telecom Egypt

Aswan, Egypt

October 2023 - November 2025

-Handled customer inquiries and resolved complaints in a professional and timely
manner.
-Maintained customer satisfaction by providing accurate support.
-Updated customer information and managed records using CRM systems.

Company industry:
Telecommunications

operation specialist

October 2021 - September 2022

misr technology service

Aswan, Egypt

October 2021 - September 2022

-Prepared and updated professional records.
-Maintained data accuracy and prepared timely reports.
-Coordinated with internal teams to ensure smooth workflow.

Company industry:
Distribution, Supply Chain & Logistics

Education

Aswan University

May 2021

May 2021

High school or equivalent, Accounting

Egypt

GPA (percentage): 90%

GPA (percentage): 90%

Skills

Customer Service Skills

Intermediate

Time management skills

Expert

Microsoft Office

Intermediate

Communication Skills

Expert

Quick Learning

Intermediate

Data Entry

Intermediate

Customer Service

Intermediate

Customer Care

Intermediate

Administration

Intermediate

Management

Intermediate

Virtual Assistance

Intermediate

Communications

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

German

Beginner

Memberships

youth lead youth

organiser

January 2021

Training and Certifications

Training
customer service
Telecom Egypt
Nov 2020
banking
Qatar National Bank
Aug 2019
banking
National Bank of Egypt
Jun 2019