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تم إلغاء حظر المستخدم بنجاح
دينا منصور, Office Manager

دينا منصور

Office Manager·3W Networks

مصر

بكالوريوس, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 0 أشهر

Office Manager

ديسمبر 2017 - حتى الآن

3W Networks

القاهرة، مصر

ديسمبر 2017 - حتى الآن

• Coordinate and confirm daily schedule; keep schedule on time; ensuring availability of appropriate meeting materials.
• Effectively prepare, edit and present presentation materials, using templates, layouts and formatting to create reusable content.
• Organize client events and staff meetings. Composing agendas, taking minutes of meeting, liaising with appropriate suppliers and contacts, booking rooms and arranging all other meeting logistics.
• Manage events & visits including participant confirmations and venue management as well as organizing travel plans including flights, accommodation, transportation and visas.
• Organize company events, such as workshops / meetings / presentations in-house and at offsite locations.
• Attend meetings with the senior management, organize agendas and take meeting minutes.
• Track & follow-up meetings actions, create follow up report and assure stakeholders is reminded of upcoming milestones and dates.
• Gather, analyze and interpret external and internal data using different research methods and data analysis techniques. Compile findings in reports / presentations.
• Type and design correspondences, memos, charts, tables, graphs, Follow-up reports, business plans, etc.
• Organize administrative office operations and procedures (e.g. filing systems) while using a wide range of office software, including email, spreadsheets and databases.
• Assist in all correspondence, including: incoming/ outgoing calls, letters, emails, faxes.
• Process department invoices and check requests through Accounts Payable.
• Manage correspondence: postal, UPS and email.
• Maintain relationships with partners/vendors/suppliers.
• Maintain confidentiality of all sensitive or proprietary information.
• Generate and maintain records of all documentation as per ISO 9001 standards
• Provide support to sales, Technical and Marketing staff.

مجال الشركة:
الخدمات الفنية والتركيب
الدور الوظيفي:
إدارية

HR Admin - PA to CEO

مارس 2015 - نوفمبر 2017

Samsung Electronics Egypt

القاهرة، مصر

مارس 2015 - نوفمبر 2017

• Preform the entire range of secretarial and administrative duties, including acting as a receptionist, fielding phone calls, furnishing information on routine requests, and routine inquiries to appropriate officers
• Coordinate the procurement, inventory and safekeeping of office supplies and ensure the tidy appearance of the office
• Keeping database for vendors & services.
• Arrange travel logistics (transportation, hotel accommodations, issuing visa, advances, Airport pickup and travel vouchers) for office members
• Receive and sort daily mail/deliveries/couriers
• Perform HR administrative tasks and desk research when required, such as help organize interviews, specify received CVs, and responsible of summer internships’ applicants.
• Assisted the payroll on maintaining medical records of all employees.
• Partner with HR to maintain office policies as necessary
• Dealing with correspondence, complaints and queries
• Receiving and reviewing all invoices related to purchases and insure it’s paid on time.
• Managing filing systems
• Planning events
• Bilingual typing for faxes, letters, reports, datasheets, and purchase orders, Letters of guarantee, invoices, confidential and non-routine information documents and certificates.
• Arrange any required meeting ensuring that meetings are organized and all attendees are notified in addition of providing hospitality catering whenever requested.
• Revise & record travel expenses and service slips.
• Following up on company contracts of services such as (Hotels, travel agencies and shipping) and negotiate prices regularly and following up on their invoices to be paid on time.
• Taking care of all administrative and organisational tasks related to the daily activities of the CEO

مجال الشركة:
الإنتاج الصناعي
الدور الوظيفي:
إدارية

Customer Service Representative

أبريل 2013 - مارس 2015

Teleperformance Egypt

القاهرة، مصر

أبريل 2013 - مارس 2015

• Customer Service at Western Union Project.
• Resolving cases concerning transactions’ issues.
• Resolving Fraud cases with the head office.
• Contacted customers for satisfaction survey on services provided.
• Operated at all levels within the customer organization with the highest levels of communication skills
• Providing customers with all required information related to the company products, services, right recommendations and actions.
• Updating customer’s profiles and contact management system with all customer’s demands and inquiries.
• Up selling new western union products and technologies.
• Following up the customers’ cases and feeding them back with the final status.
• Providing customer’s feedback to management’s team and perform standardized activities and tasks efficiently and effectively.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

PA to The General Manager

يناير 2011 - مارس 2013

Sabaa Pharma Group

القاهرة، مصر

يناير 2011 - مارس 2013

• Screening of candidates and conducting interviews in person or over the phone.
• Keeping personnel records
• Supervising and monitoring the work of secretarial, clerical and administrative staff
• Preparing letters, presentations and reports
• Arranging appointments & Organizing meeting for The General Manager
• Organize office operations and procedures
• Partner with HR to maintain office policies as necessary

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
إدارية

Planning Coordinator

مارس 2010 - سبتمبر 2010

Arabcomed Firm (Medical Firm)

القاهرة، مصر

مارس 2010 - سبتمبر 2010

• Making purchase orders for medical row materials and follow up until we receive it

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
إدارية

التعليم

Ain Shams University

يوليو 2009

يوليو 2009

بكالوريوس، Accounting

مصر

المعدل التراكمي (نسبة مئوية): 88%

المعدل التراكمي (نسبة مئوية): 88%

Accounting
عرض المرفق

Skills

Customer Service
Expert
Customer Service
Expert
Office Work
Expert
Office Work
Expert
Front Office
Expert
Front Office
Expert
Booking
Expert
Booking
Expert
Administration
Expert
Administration
Expert
Work under pressure
Expert
Work under pressure
Expert
Quick Learner
Expert
Quick Learner
Expert
self-motivating person
Expert
self-motivating person
Expert
Organized
Expert
Organized
Expert
Customer Service
Expert
Customer Service
Expert
Office Work
Expert
Office Work
Expert
Front Office
Expert
Front Office
Expert
Booking
Expert
Booking
Expert
Administration
Expert
Administration
Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

التدريب
Mircosoft Office
Yat Learning Center
English Courses
British Counclil
English Courses
AUC

الهوايات والاهتمامات

Tennis
Movies
Reading sometimes
Swimmimg
Hanging out
Hockey