Wedikkara Dinesh kumara de silva de silva, Executive

Wedikkara Dinesh kumara de silva de silva

Executive

SAP

البلد
سريلانكا - جول
التعليم
الثانوية العامة أو ما يعادلها,
الخبرات
20 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 5 أشهر

Executive في SAP
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ يناير 2014

MCR at Dialog Engineering Team
Responsibilities:
* Channel Fault identification & rectification in minimum down time.
* Check & adjust audio levels of all channels.
* Check & adjust video picture quality on channels
* Attend to satellite dish aligning.
* Check audio & video synchronization on channels
* Check local channel receiving condition.
* Channel recording on request.
* Channel blocking - by slide on request.
* Channel blocking - by color bars on request.
* Prepare MCR roster monthly (Kotahena/ Malabe) and send to HR for updating (on 20th of
each month)
* Prepare UPC log report weekly (Every Monday
* Coordinate with international providers/ BU on anti-piracy activity.
* Coordinate with international providers/ BU on anti-piracy activity.
* Coordinate with OSS system development and

Officer
  • يناير 2007 إلى يناير 2014

Handling DTV(Dialog TV) Technical calls in a professional manner while achieving set
qualitative and quantitative service level targets and update all required CRMs
• Resolving technical issues in first contact as per given FCR (First Contact Resolution)
targets
• Attending to SIEBEL SRs (DTV Technical complaints lodged by Arcades, Franchises etc.)
achieving targets (SLAs, Audit etc.) while adhering to given guidelines

Technician
  • يناير 2006 إلى يناير 2007

Dialog TV.
Responsibilities:
• Vesting cx premises on request and troubleshooting faulty connection/installing new
connection.
• Trouble shooting cx faults over the phone before team visited cx location and give real time
cx satisfaction.
• Maintaining warehouse stocks and handing over the faulty units weekly basis and keep the
standards up to the level.

Technician في CBN Sat (Pvt) Ltd
  • يناير 2005 إلى يناير 2006

visiting cx premises on request and troubleshooting faulty connection/installing new
connection.
• Trouble shooting cx faults over the phone before team visited cx location and give real time
cx satisfaction.
• Maintaining warehouse stocks and handing over the faulty units weekly basis and keep the
standards up to the level.

Assistant Technician في K.I.K Lanka (Pvt) Ltd
  • يناير 2004 إلى يناير 2005
Special Project
  • يناير 2001 إلى

an Officer for Department of Census and Statistics for an Special Project

الخلفية التعليمية

الثانوية العامة أو ما يعادلها,
  • يناير 1999

in English course at University of Colombo

Specialties & Skills

Technical Specs
Cricket
BUSINESS DEVELOPMENT
CABLEADO
DOCUMENTATION
ELECTRICIAN
HUMAN RESOURCES
STATISTICS

اللغات

الانجليزية
متمرّس