Dinesh Gupta

• Monitored, configured, and troubleshot multi-vendor enterprise switching and routing
environments; managed VLANs, OSPF, BGP, EIGRP, HSRP, and VRF configurations.
• Resolved STP, LACP, and MLAG issues to maintain loop-free, resilient Layer 2 architectures.
• Configured and managed FortiGate firewalls including NAT, VPN tunnels, IPS/UTM/WAF policies,
firewall rules, and SD-WAN deployments via FortiManager and FortiCloud.
• Deployed and managed enterprise WiFi infrastructure (Aruba, Meraki, EnGenius): SSID
configuration, VLAN tagging, bandwidth policies, roaming optimization, and firmware lifecycle
management.
• Managed IP telephony environment: provisioned IP phones, resolved call drop and registration
issues, ensured voice quality.
• Monitored network health (CPU, memory, interface utilization, WAN/LAN performance); applied
ACLs, route-maps, and firewall rules for end-to-end reachability.
• Maintained and updated network diagrams, CMDB records, and documentation; coordinated
hardware and fiber replacement activities.
• Led and mentored on-site and remote field engineers: assigned tasks, monitored SLA
compliance, managed shift scheduling, and escalated unresolved incidents.
• Conducted internal network audits; identified gaps and provided actionable recommendations
for operational improvements.

• Delivered end-to-end L1-L3 B2B enterprise support for Ooredoo Qatars business customers,
ensuring 24x7 network availability within strict SLA parameters.
• Monitored enterprise networking infrastructure and CPE using centralized network
management tools; managed fault detection, ticketing, and resolution workflows.
• Configured and troubleshot SD-WAN deployments (VMware VeloCloud) with redundant WAN
circuits (4G/5G, Fiber, MPLS) for both headend and branch sites.
• Managed Fortinet FortiGate deployments (SD-WAN, UTM, WAF, firewall policies) across multiple
customer sites using FortiManager; oversaw FortiCloud asset lifecycle management.
• Configured and maintained Cisco Meraki WiFi and SD-WAN platforms; managed dual-circuit
redundancy with automatic failover.
• Supported FCSA IP-VPN/INET, L2-VPN, POTN, SOHO, ISDN PRI (over MPLS & SDH), and HIPT
voice services.
• Configured customer CPE routers and switches: BGP, EIGRP, HSRP, static routing, VRF creation,
LAN-LAN/WAN reachability, L2-to-L3 conversions.
• Liaised with cross-functional teams (NOC Fixed/Mobile/Voice/CSP, SOC L1-L3, Transmission,
Core-Centrex, Packet Transport) to isolate and resolve complex network faults.
• Coordinated with global carrier partners (GCX, Etisalat, Zajil, TATA) to isolate and remediate
international GVPN circuit issues.
• Verified PRI status and SDH transport layer health using U2000 and N2000 network
management systems.
• Participated in bi-weekly CAB meetings: fault analysis, change impact reviews, FSOC
submissions, and core network change documentation.
• Managed CUCM-based HIPT user profiles: CoS configuration, user provisioning, and profile
modifications.

• Managed complete network infrastructure for Viacom CBS; handled technical implementations,
SLA-bound incident resolution, and change management.
• Administered Cisco ASA, Firepower (FMC/FTD) firewall environments: network policy
configuration, failover, PBR, load balancing, port management, and web filtering.
• Managed Citrix NetScaler and F5 LTM load balancers: certificate binding, node/pool/server
addition and deletion, load balancing method configuration.
• Performed IOS upgrades for firewalls, core and distribution switches, and routers.
• Monitored WAN links (ILL, P2P, MPLS, DMVPN) using SolarWinds; proactively identified
degradation and coordinated carrier escalations.
• Managed Infoblox for IP-MAC address binding, DHCP scope creation, and IP address
reclamation.
• Authored technical SOPs and network infrastructure documentation; maintained asset and
configuration records.
• Managed production incidents, change requests, and problem tickets in ServiceNow; followed
ITIL v4 processes.

• Managed the full network infrastructure for Cowrks co-working spaces including multi-site
LAN/WAN design and vendor management.
• Administered Sophos and Fortinet firewalls: network policy configuration, QoS, PBR, load
balancing, failover, and web filtering.
• Deployed and managed Aruba wireless infrastructure: controller configuration, AP provisioning,
license management, and ongoing monitoring and troubleshooting.
• Configured enterprise switching environment: ACLs, DHCP relay (IP helper), storm control,
VLANs, static/default routing, LACP EtherChannel, and inter-VLAN routing.
• Monitored WAN links (ILL, P2P, MPLS) using Everest and Nagios tools; coordinated ISP SLA
escalations.

• Led network operations for the Somaiya group campus: end-to-end infrastructure
management, technical implementations, audit preparation, and vendor management.
• Designed and implemented Site-to-Site VPN connectivity across campus branches; configured
Remote Access VPN for staff and faculty.
• Managed multi-vendor firewall environment (Cisco ASA, Cyberoam, Fortinet): security policy
configuration, failover, QoS, PBR, load balancing, and web filtering.
• Configured campus switching infrastructure: ACLs, DHCP relay, storm control, VLANs,
static/default routing, LACP EtherChannel, and inter-VLAN routing via SVIs.
• Deployed and managed Aruba wireless controllers and APs: controller provisioning, license
management (PEF, RF-Protect, E-LTU), monitoring, and fault resolution.
• Performed weekly configuration backups for all switches, routers, firewalls, and Aruba
controllers using TFTP-based backup infrastructure.
• Coordinated WAN SLA resolution with ISP partners (TCL, TATA, Aircel, Sampark).
• Conducted periodic internal network audits; assessed infrastructure gaps and submitted
improvement recommendations.