Operations Manager
International Hotels Establishment
Total des années d'expérience :18 years, 11 Mois
Managing 2 running restaurants, 2 upcoming projects & catering units.
Managing 3 brands, 7 restaurants across Bahrain.
• Handling company registration (CR) process for the companies and its allied businesses.
• Hiring, staffing, managing visa process, Human resource development.
• Planning and managing projects for the companies.
• Handling Marketing, tie ups and PR for the companies.
• Handling day to day operations for Purple Swirl Cafe & support to other businesses.
• Reporting P&L, budgeting, costing to the Directors on monthly basis.
• Responsible for smooth operation of Restaurant, Bar, Lounge & Banquets.
• To maintain an accurate picture of restaurant performance through daily reports.
• Increased performance by setting standards and monitoring these through working with individuals. Finalizing the SOP’s for each and every department.
• Created a motivated supportive environment, which led to an increase in productivity.
• Increased restaurant sales by encouraging all operational staff to promote and up sell products.
• Interact with guests on daily basis, taking feedbacks and solving any grievances.
• Maintaining guest data.
• Handle recruitment requirements, performance reviews, handling payrolls and maintain leave records.
• Motivating and developing staff to achieve targets and objectives.
• Making Staff Time Sheet & Staff Rota in accordance with sales forecast.
• Taking initiative in training new staff.
• Keeping an inventory of the cutlery, crockery& glasses in the department and adjusting it according to the business.
• Planning for future events in accord with Sales force.
• Handling part of Programming, Events and Marketing too.
• Working with chef to determine menu plans for special events/occasions for groups or parties.
• Check on Maintenance, Security, Valets, Housekeeping Department on day to day basis.
• Manage all cash related transaction and accounts.
• Overlooking purchasing all items including food, beverages, equipment and supplies.
• Co-ordinating along with the Liaisoning officer for all government related licenses, permits & NOC’s
• Setting up Budgets & Cost control.
•Responsible for smooth operation of restaurant.
•To maintain an accurate picture of restaurant performance through daily reports.
•Increased performance by setting standards and monitoring these through working with individuals.
•Created a motivated supportive environment, which led to an increase in productivity.
•Increased restaurant sales by encouraging all operational staff to promote and up sell products.
•Interact with guests on daily basis, taking feedbacks and solving any grievances.
•Maintaining guest data.
•Handle recruitment requirements, performance reviews, handling payrolls and maintain leave records.
•Motivating and developing staff to achieve targets and objectives.
•Making Staff Time Sheet & Staff Rota in accordance with sales forecast.
•Taking initiative in training new staff.
•Keeping an inventory of the cutlery, crockery& glasses in the department and adjusting it according to the business.
•Planning for future events in accord with Sales force.
•Handling part of Events and Marketing too.
•Working with chef to determine menu plans for special events/occasions for groups or parties.
•Check on Maintenance Department on day to day basis.
•Manage all cash related transaction and accounts.
•Overlooking purchasing all items including food, beverages, equipment and supplies.
Also involved in opening Hard Rock Café Bangalore, Pune & Hyderabad.
Completed 3 yrs of Hospitality Management and Catering Operations Diploma affiliated to American Hotel and Motel Association, Securing 64.71%, 68.52%, and 65.03% in 3 consecutive years. Received honors in four subjects (Front Office, Housekeeping, Supervision in the Hospitality Industry and Introduction to the Hospitality Industry).