Senior Business Analyst
First Abu Dhabi Bank
Total years of experience :14 years, 4 Months
• Deputed as Senior Business Analysts for First Abu Dhabi bank (FAB) to manage NHL (National Housing Loans) platform.
• Analyzed 8 Business unit’s operations and automated the Customer Onboarding process which improved the efficacy across business units by 42%.
• Spearheaded the development of New NHL Mobile app from the scratch and launched the App in the play store.
• Documented the user stories and lead the end-to-end requirement definition with Business and Technology stakeholders
• Responsible for Product presentation and demos to key stakeholders & partners.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Received recognition award for the contribution towards NHL Mobile App & the Business Process Automation.
• Deputed as Business Analyst with Standard Chartered Bank to manage the Credit Risk Platform (Horizon).
• Built a Reporting template around key risk metrics, saving 70 hours of manual work.
• Creation of the Data Mapping document between the upstream systems and ARML (Adaptive Risk Markup Language).
• Documented the user stories and solution for Pre-Deal Checks (PDC) and Excess Vigilance workflows in the Horizon Platform.
• Performed Technical UAT and review defects with development team.
• Lead and document the end-to-end requirement definition with Business and Technology stakeholders
• Drive the delivery of the projects from initiation to production go-live
• Deputed as Senior Business Analysts for JCPenney team to manage Loyalty and Rewards Systems.
• As the lead individual, designed an Automated Profile Merging tool which is being used by JCPenney to manage customer profiling.
• Identified and prioritized requirements for the Ecommerce new market entry application that projected increase in annual revenue from $200 million to $400 million.
• Documentation of FSD and maintenance of Requirement Traceability matrix
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Provided comprehensive support to all end users and stakeholders through training and documentation.
• Writing Use Cases and Business Rules for implementing solutions.
• Documented API PRD's and Implementation Guides.
• Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase the efficiency
• Creation of customization documents and handling change requests for multiple deployments.
• Conducting Gap Analysis of customer’s requirements with the existing product and designing customized product for deployment at client end.
• Created Requirements Specifications, Functional Specification (FSD), Use Case Diagrams, High Level and Detailed Process Flows and Robustness Diagrams as well as standardized a process that decreased requirements gathering and analysis time by 50%.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Created product Wireframes/Screen mock ups using proto.io.
• Responsible for Product presentation and demos to key stakeholders & partners.
• Maintain and keep project documents like Functional and Design Specifications, User Requirements Specifications and Requirements Traceability Matrix.
• Responsible for end to end product management & Delivery.
• Spearheaded the product development which is a hyper local logistics platform from the scratch. The beta version is been launched in the app store.
• Responsible for UML use case diagrams, Wireframe Designs Functional & Business Documentation, Business Case Preparations.
• Responsible for Product presentation and demos to key stakeholders & Investors.
• Responsible for RFI responses and responding to RFPs for all Business/IT Proposals
• Responsible for Preparation of Commercials based on the efforts and tools required.
• Responsible for preparing the Statement of Work, Partnership Agreements with service level agreements articulated as per the organizational norms and client expectations.
• Respond to RFI / RFP / Opportunities and facilitate the sales process, resulting in successful leads & winning proposals
• Leading the estimation and pricing on bids and providing inputs for preparation of winning sales
Plans and proposals
• Understanding of client business process operations and business objectives and utilize that knowledge on engagements/analyze workflow to design solutions (As-Is and To-Be Analysis)
• Responsible for Client Presentation and product Demos.
• Collecting requirements and implementing the task given.
• Developing the code as per the requirements.
• Writing UI/Business validations for the owned use cases
• Coordinated between coding team and UI design team and the client.
• Designed and built advanced application
• Collaborated with cross function teams to define, design and ship new features
• Worked on features to connect to 3rd party APIs