Dinu Uthaman

Data Center network projects - ACI implementation, OTV implementation, NSX implementation, Network workload migration to ACI, Network datacenter and infrastructure auditing.

Data center network infrastructure management

We do support for network infrastructure service and end to end connectivity of datacenter network located in Munich, Germany.

Responsibilities

• data center network infrastructure management like config and implementation change in network configuration (BGP, OSPF, EIGRP)
• Escalation contact for first level support and do need to support them for datacenter network issues.
• Responsible to make configuration changes in the customer VRF’s as per their requirement with relevant change.
• Responsibilities also included troubleshooting networks remotely if any problems arise in the data center networks.

Clients Handling: Mobile1, StarHub, SingAREN, Maxis, DHL, Hitachi, RHB, OCBC, Kintetsu, KVC, Hong Leong Assurance, Kuwait Finance House, Carlsberg, Maybank and Royal Bank of Scotland.

Responsibilities

• Effectively troubleshooting WAN connectivity problems.
• Proactively monitoring and managing customer complaints on the CRM system, thereby ensuring timely completion within specified SLA.
• Monitoring of customer network infrastructure to enable the CNOC to comply with the customer SLAs.
• Incident and Problem Management.
• Efficient follow-up on escalated fault tickets to ensure timely response to customer.
• Resolving network related queries within the client SLA.
• Responsibilities also included troubleshooting networks remotely if any problems arise in the networks .In case we are not able to troubleshoot the network problem remotely, then interaction was done with the Network Administrators stationed in the Asia-Pacific region.
• Participate in 24x7 on-call rotation.

Designation: Network Engineer
NMS Tools: Netcool, ITSM and SNMP Portal
Ticketing Tool: ITSM
Other Tools: Outlook, CTIOS, FTP Commander, Secure CRT.

Karnataka Treasury Network Management Centre, Bangalore
Bharatiya Reserve Bank Note Mudran Pvt Ltd, Bangalore

Having Good Troubleshooting and Problem Analysis Skills in the System and Network Environment like Switching, LAN, WAN, Hardware and OS Support
• Installation and configuring of Routers (Cisco 7000, 3600, 2600, 1700 Series), Switches (Cisco Catalyst 4003, 8540, 2950, 2900&1900 series), Hubs and Modems.
• Applied both inbound and outbound access-lists on PIX firewalls as well as static and created NAT pools for private IP addresses.
• Configuring and Maintaining Leased line connectivity of clients, co-ordination with Service providers in case of link failure.
• Configuring, Maintenance and troubleshooting of Leased line, ISDN and modem.
• Configuration and troubleshooting of various network related issues.
• Configuring and troubleshooting EIGRP and OSPF.
• IOS up gradation, troubleshooting the hardware issues in Cisco routers and switches.
• Configure VTP server, transparent, client appropriate switch.
• Vlan creation, assign port to VLAN
• Check the 30 leased line at every each hour.
• Administrated for configuration changes in Switches and Routers.
• Configure STP port fast, uplink fast and backbone fast.
• Basic hardware assembling, troubleshooting, maintenance of servers, Router,
Switches and hub.

network support of cmc cochin clients like KSEB, KPSC, RBI etc.